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Constellation

Galaxy Active 2 burn on wrist

Hi,

 

I have been using a Galaxy Active 2 LTE watch since March 2020.  Over the last several weeks I have started to feel slight discomfort - pulsing feeling on my wrist.  When I look at the watch I can see the green light flashing under the watch on my wrist - heart rate monitor working away.

 

I have noticed what looks like a red blister burn mark on my wrist where I usually have my watch.

 

I do clean the watch regularly with fresh water and alcohol wipe as suggested.

20200710_165257.jpg

 

20200710_165433.jpg

 

Has anyone else been experiencing this problem?

1 REPLY 1
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Samsung Moderator
Samsung Moderator

Re: Galaxy Active 2 burn on wrist

Oh no! I am sorry to see this! Please send a private message with the model code and the serial number or IMEI number of the watch so I may look into this further. http://bit.ly/2XERsky



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