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Galaxy Active 2 display not working and I can`t get repair in Brazil

(Topic created on: 12/1/20 1:53 AM)
userwSeOXkNDqQ
Constellation
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Galaxy Watch

Hi! The right side of my galaxy watch active 2 just stopped responding! Everything else works fine. I tried rebooting, unpairing from the phone and nothing.
I took my watch to a local samsung repair station. They refused to receive my device because I bought it in the US, so Samsung Brazil could not handle it in Brazil, even if I paid for the service (since the warranty has already expired). So now I basically got a non functional watch and no way to repair it, not even at the official store! I don't know what to do now..Any help will be very appreciated. Thanks

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useriUEt5oAcAN
Astronaut
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Galaxy Watch

The same problem here. I bought my Galaxy Active 2 in Ireland, and now I can't fix in Brazil. My galaxy watch active 2 has stopped working the upper part of the screen. Reboot or reset didn't work. I realized that I bought this watch already with a little problem in the bottom of the screen because the "button" 0 on the keyboard has never worked. Now what can you guys do for me? The serial number is RFAMA25Q03Z, model SM R820. Please send me a solution.

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userCd8mtliHld
Constellation
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Galaxy Watch

Hi Brazilians. I have the same problem. Did u guys fix you watch? Did u guys resolve?  

Gabriel 

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Solution
SamsungJoJo
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Since you are located outside of the US, You will need to continue to reach out to the support in your country. You can do so by using this link here: https://www.samsung.com/us/common/visitlocationsite.html

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