Galaxy Active 2 watch microphone stopped working.

[user0FuAV6Wt3S]

I've had galaxy active for about a month now and the sounds and microphone stopped working. How can I fix it? 

[SamsungJace]

Have you reset the watch? Had this been happening with all the apps?

[user0FuAV6Wt3S]

Yes I've reset it 4 times. I can no longer talk through my watch nor does it ring when my phone is ringing. It does vibrate but no ringing at all

[SamsungJace]

What phone is the device connected to? are you able to test it on another phone?

[user0FuAV6Wt3S]

Its connected to a galaxy s9. I havent tried any other phone. 

[Stephanie Nikki]

Could you test it on another phone? Also try this link out: http://www.samsung.com/us/support/troubleshooting/TSG01204751/

[user0FuAV6Wt3S]

I'll try it on another phone  But the accessibility feature has never been turned on.  

[user0FuAV6Wt3S]

I tried on another phone and still no sound. I used another galaxy s9

[SamsungAdam · Accepted solution]

Thank you for following up. I would recommend a service repair. Can I please have your full model number and serial number in a private message: http://bit.ly/2JH2rq2