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Asteroid

Galaxy Active 2 watch microphone stopped working.

I've had galaxy active for about a month now and the sounds and microphone stopped working. How can I fix it? 

8 REPLIES 8
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Samsung Moderator
Samsung Moderator

Re: Galaxy Active 2 watch microphone stopped working.

Have you reset the watch? Had this been happening with all the apps?


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Asteroid

Re: Galaxy Active 2 watch microphone stopped working.

Yes I've reset it 4 times. I can no longer talk through my watch nor does it ring when my phone is ringing. It does vibrate but no ringing at all

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Samsung Moderator
Samsung Moderator

Re: Galaxy Active 2 watch microphone stopped working.

What phone is the device connected to? are you able to test it on another phone?


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Asteroid

Re: Galaxy Active 2 watch microphone stopped working.

Its connected to a galaxy s9. I havent tried any other phone. 

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Samsung Moderator
Samsung Moderator

Re: Galaxy Active 2 watch microphone stopped working.

Could you test it on another phone? Also try this link out: http://www.samsung.com/us/support/troubleshooting/TSG01204751/

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Asteroid

Re: Galaxy Active 2 watch microphone stopped working.

I'll try it on another phone  But the accessibility feature has never been turned on.  

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Asteroid

Re: Galaxy Active 2 watch microphone stopped working.

I tried on another phone and still no sound. I used another galaxy s9

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Samsung Moderator
Samsung Moderator

Re: Galaxy Active 2 watch microphone stopped working.

Thank you for following up. I would recommend a service repair. Can I please have your full model number and serial number in a private message: http://bit.ly/2JH2rq2


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