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Astronaut

Galaxy Active Watch 2 touch screen not working

My Galaxy Watch Active 2 touch screen not working, or works intermittently. Doesn't fully respond to swiping at all and is very annoying since it's fairly new.

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Samsung Moderator
Samsung Moderator

Re: Galaxy Active Watch 2 touch screen not working

Hello!

 

Thank you for reaching out, I can understand how this could be frustrating and I would like to assist. Do the symptoms seem to happen randomly or does it happen when you perform a specific action?

 

Have you been able to reset your device to see if the symptoms persist?

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