Original topic:

Galaxy Active Watch battery loss

(Topic created on: 4/10/21 9:49 AM)
SophiaNick
Astronaut
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Galaxy Watch
I have the Galaxy Active Watch and lately it has started randomly losing it's battery charge. It will be at 87% and then 2 hours later it's at 35%.  I have no idea why this is happening. 
 
 Also, when I receive notifications on my phone, it's an S10e, they don't come through on my watch for a long time. It could be 5 minutes late or 30 minutes late coming through on my watch. Again, I am not sure why. 
 
 Do any of you have similar problems or know how to fix this? Any help would be appreciated, especially with the battery problem. 

Update: the watch now seems to be working fine. Perhaps it was just a glitch. Hopefully it will not return. 
3 Replies
SamsungJoJo
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Hello,

 

Have you updated the software on the watch recently?

 

Have you tried fully backing up the watch and performing a factory reset to see if that helps any?

 

Follow this link: https://www.samsung.com/us/support/answer/ANS00084702/

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SophiaNick
Astronaut
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Galaxy Watch
Yes, I have tried those things. The watch fixed itself for a little while, then lost battery really fast again, and now it seems to be doing ok. I am hoping that the issue will not return again. Thank you so much for your reply :smiling_face_with_smiling_eyes:
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SamsungJoJo
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Awesome! Feel free to reach back out to us anytime if anything changes. :)