I went for my 2nd swim with my new active watch. I put it on the swim mode and started swimming. I felt it vibrate a few times and looked down to see that it had restarted. I tried the swim feature again after shaking off the water and it happened again, only this time it kept wanting to set up samsung pay and wouldn't let me do anything else. I turned it off, rinsed it with clean water, and dried it off with a soft towel and finished my swim without it. I tried to power it back on later and it won't turn on. I hooked it up to the charger and it was at 60%, so it wasn't a battery issue. It is charging now but still won't turn on.
I just bought it less than 2 weeks ago. Any advice?
Thank you so much for confirming that information. We would recommend giving this troubleshooting article a try: http://www.samsung.com/us/support/troubleshooting/TSG01003100/