Original topic:

Galaxy Active battery died, I've charged it but it will not power on

(Topic created: 06-16-2021 01:16 PM)
galaxyproud83
Astronaut
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Galaxy Watch

Ive got a samsung galaxy active and i put it on the charger because it died on me but i havent been able to get it to turn back on since . That was yesterday. Anyone have a suggestion on how to fix my problem

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djlafantasma
Astronaut
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Galaxy Watch
If your Galaxy Watch Active won't turn on and you have no idea why, it's possible that the battery may have drained completely. When this happens, your device may not display the charging indicator right away when you charge it. ... Allow the battery to charge for at least several minutes before turning it on.
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Georgia2004
Comet
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Galaxy Watch
Avoid the headaches if you just purchased it, there might be some defect with the one you got, I will return it back to the store or log into your samsung account and locate your nearest repair center, myself if less then 10 days from the retailer I would take it back and exchange it for another one
userbZYUeBFhtp
Asteroid
Options
Galaxy Watch
Is there an active charging light to verify the battery is retaining power? My old wearable did that. Would put on the charger and light would come on then go off and stop charging.
Solution
SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Watch

I know how frustrating this is. You can try the steps in this article: https://www.samsung.com/us/support/troubleshooting/TSG01003100 However, if they are unsuccessful, then service would be needed. For more information on service or to set up a service ticket, you can call 1-800-726-7864 or visit https://www.samsung.com/us/support/service/ I apologize for any inconvenience!



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