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userZBn6pyLTf2
Asteroid

Galaxy Active watch disconnecting S10+

My active watch keeps disconnecting. I have uninstalled wearables, reinstalled, reset watch, reset network and it keeps disconnecting.

 

Wearables opens to a black screen then after a while goes to home screen.

 

I have had more problems with this watch and phone. It is a joke. Please help me fix once and for all

 

 

4 REPLIES 4
Samsung Moderator
Samsung Moderator

Re: Galaxy Active watch disconnecting S10+

Have you tried taking both devices to a local uBreakiFix to have them evaluate them? They are an authorized repair center and would be able to troubleshoot the issue for you. https://www.samsung.com/us/support/ubreakifix/

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userZBn6pyLTf2
Asteroid

Re: Galaxy Active watch disconnecting S10+

Why would I need to take them to a break fix shop.. my Samsung 10+ was 1400 and my watch was like 250

 

Thanks for the link but I bought both my phone and watch in Singapore but I live in thailand, your link is only for the usa..

 

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Samsung Moderator
Samsung Moderator

Re: Galaxy Active watch disconnecting S10+

Thank you for stopping by the US support page! We only support US models here, so to receive assistance with your device, please visit: https://www.samsung.com/sg/support/  

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userZBn6pyLTf2
Asteroid

Re: Galaxy Active watch disconnecting S10+

Yes typical Samsung response send the problem to someone else.

 

Think it is time to go back to Apple product.

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