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Hoovy
Asteroid

Galaxy Active2 touch bezel doesn't work

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Just received my new Galaxy Watch Active2 yesterday. I set it up and have been using it for 1/2 a day now.  One thing became clear right from the start, the touch rotating bezel does not seem to work. I've looked for settings to see if there is a way to activate it. I've watch videos to make sure I'm using the touch bezel correctly and I still can't use it.

 

Any ideas?

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Hoovy
Asteroid

Re: Galaxy Active2 touch bezel doesn't work

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I found the issue. After even more digging through the settings and menu, I found a option  clearly labeled 'Touch Bezel' and appantly the defualt setting is 'off'. I enabled that and now it is working.

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4 REPLIES 4
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Samsung Moderator
Samsung Moderator

Re: Galaxy Active2 touch bezel doesn't work

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@Hoovy Have you tried resetting your watch. Here are the steps to reset your watch. http://www.samsung.com/us/support/troubleshooting/TSG01003077/#reset-your-samsung-smart-watch

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Hoovy
Asteroid

Re: Galaxy Active2 touch bezel doesn't work

JUMP TO SOLUTION

I found the issue. After even more digging through the settings and menu, I found a option  clearly labeled 'Touch Bezel' and appantly the defualt setting is 'off'. I enabled that and now it is working.

View solution in original post

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user4E7ordadrW
Cosmic Ray

Re: Galaxy Active2 touch bezel doesn't work

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How is it suppose to work out of the box?  Without a Bezel, it seems you couldn't navigate on the phone.  I have the 46mm Galaxy and the bezel is all important.

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Hoovy
Asteroid

Re: Galaxy Active2 touch bezel doesn't work

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You can just swipe through the menus on the screen. It's not actually that bad once you get used to not having the bezel. I still think the actual physical bezel is nicer to use then the touch bezel. Also, the physical bezel helps protect the screen.

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