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Astronaut

Galaxy Fit resets during workouts

My galaxy fit has a tendency to freeze and/or reboot during workout tracking. As a result, I miss the majority of my workout data.
Sometimes it just resets. Other times, the screen will freeze with the heartrate sensor flashing. It doesn't respond to any input except holding the side button down for 5 seconds, which resets the device.

The time at which the bug occurs appears to be random (although always when I'm tracking). Sometimes it can track for 3 hours without an issue, and sometimes it will freeze after 15 minutes. 
I've got the latest firmware, R370XXU0ATD2. This has happened since I first got the watch (which includes the previous firmware).
I've recorded the behavior in a video:
https://photos.app.goo.gl/LPzYRbrLFbxkvj319

2 REPLIES 2
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Samsung Moderator
Samsung Moderator

Re: Galaxy Fit resets during workouts

I would recommend resetting your watch. Give this link a try: https://www.samsung.com/us/support/answer/ANS00084702/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Asteroid

Re: Galaxy Fit resets during workouts

Did you ever get this resolved?   I'm having a nearly identical issue and I just bought mine this week so it has never worked properly.

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