Additionally - @SamsungZell has been incredibly responsive in messages thus far. I'm not sure how their customer case tickets work, but hopefully, me tagging them will result in a private message request for you, too.
I would be happy to look into this further for you. Could you please provide me with the model and serial number for your device along with any photos of your symptoms you may have in a private message? https://bit.ly/2SUXRar