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Original topic:

Galaxy Watch 3 Left Round Burn Mark On Wrist

(Topic created on: 9/17/20 2:05 PM)
KQ4Q
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Galaxy Watch

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My new Galaxy Watch 3 has left a burn mark on my wrist.  I am seeing this has happened to others and wanted to know what Samsung is planning on doing to resolve this?  It did not happen the first month that I was aware, but after an update or two.  It has been within the last week that I noticed this.  I'm worried quite frankly that continuing to wear my new watch will catch fire or create additional burns while using it's features such as heart rate monitoring, etc.  I shouldn't have to worry about getting burns from a watch.  I wore my old Galaxy watch for almost three years and never had one issue.  Comments?  Thanks.

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SamsungMoon
Samsung Moderator
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Galaxy Watch

Hello!

 

Thank you for reaching out, I can understand doing so experiencing this symptom. I would like to get this to our specialist team to assist you further. Could you please provide me with the following information in a private message to do so? https://bit.ly/2SUXRar  

 

Model number:
IMEI or Serial number:
Full name:
Complete physical address:
Contact phone number:
Alternate phone number:
Email address:
 

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SamsungMoon
Samsung Moderator
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Galaxy Watch

Hello!

 

Thank you for reaching out, I can understand doing so experiencing this symptom. I would like to get this to our specialist team to assist you further. Could you please provide me with the following information in a private message to do so? https://bit.ly/2SUXRar  

 

Model number:
IMEI or Serial number:
Full name:
Complete physical address:
Contact phone number:
Alternate phone number:
Email address:
 

View solution in context

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KQ4Q
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Where do I go in the Samsung Members app to send you that private message?
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SamsungMoon
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You will need to open the community in a browser to select the link. You can log in to your account from here https://us.community.samsung.com/t5/Get-Help/ct-p/get-help

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KQ4Q
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Got it, thanks.
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userlLrs1EESc5
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I have experienced a similar issue with my Gw3.

I really am happy with the watch but the sensor burn is not something I expected would happen. What can be done about this

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SamsungAdam
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Galaxy Watch

@userlLrs1EESc5 Thank you for reaching out. I'm sorry to hear about the symptoms you are experiencing. I would be happy to look into this further for you. Can I please have the following information in a private message: http://bit.ly/2JH2rq2

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial/IMEI Number:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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user0ZqBUdRAeN
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Galaxy Watch

Yep same. It didn't happen when I first got it, but it happened first about 6-7 months ago, and my skin just started peeling off of the mark. I thought it was moisture causing issues, so I stopped wearing it during the summer.

 

I put it back on about a week ago now that its cool outside, and within 3 days it was back.

 

I really am curious to see what Samsung will do to fix this because I cant use this thing that I paid so much money for.

20201017_220647.jpg

 

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SamsungZell
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Hey there @user0ZqBUdRAeN


I would be happy to look into your concerns.


Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL


Model code:
Serial Number:

 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userlLrs1EESc5
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Do let me how it was resolved for you as I did experience the same issue @user0ZqBUdRAeN 

and certainly want it to be resolved soon.

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