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Thank you for reaching out I can understand doing so experiencing this symptom. I would be happy to look into this further for you. Could you please provide me with the model and serial number for your device in a private message to do so? https://bit.ly/2SUXRar
My Galaxy Watch 3 causes a similar problem. I bought the watch in mid-August and by the first week in September, I had a rash on my wrist directly under the sensor in the back. The rash was shaped in a arc, somewhat like a half of a donut. I stopped wearing the watch, the rash resolved, I tried again, and the rash returned. I do not swim or shower with it on. I have a leather band but the rash is under the case, not the strap. I have only slept with it only once as I charge it overnight. My other watch is by a different company, has a stainless steel back, and does not cause a problem. QUESTION: Is there a coating or a film that would protect my wrist? Clear nail polish? Polyurethane? A resin? I love the features of the watch, but it is of little value if I can't wear it. My thanks in advance to Samsung for any improvement of their product.
@user2IpKk0vmlk Thanks for reaching out. I would like to look into this further. Please send a private message with the full model code, the serial number or IMEI number, and any images of the rash you may have so I may look into this further. http://bit.ly/2XERsky
I have been experiencing the same issue lately. Any time I wear the watch I get an itchy, scaly, circular rash under the actual watch. If I wait about a week and not wear the watch, the rash will go away but as soon as I put the watch back on the rash will come back. I also notice that when I am wearing the watch I get a sort of burning feeling under the watch. I love my watch but haven't been able to wear it very much due to this issue. It got so bad this last time that my skin cracked and started to bleed. I came on hoping that I could find something that I can put between the watch and my skin and came across this thread. I am hoping there is a solution that can help with this rash. Thanks in advance for any information you can provide.
Thank you for reaching out. I'm sorry to hear about the symptoms you are experiencing. I would be happy to assist you further. Can I please have the following information in a private message: http://bit.ly/2JH2rq2
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Hey, just wanted to follow up. Are you still needing further assistance?
The rashes are a"thing"for most smart watches. Randomly Google 'rashes' with apple, garmin, or Fitbit. Most smart watch do it. Because it never happened with i wore my casio 24/7 for months..... Seriously, Google another brand for the same issue.
I bought a Watch 3 about three weeks ago, and I have exactly the same problem... a circular rash underneath where the main body of the watch sits. I for not wear it tightly.
I am suspecting that it is something to do with the sensors on the rear of the case.
HOWEVER... I previously had a Fitbit with similar sensors, which I could wear for weeks at a time, and NEVER had any rash problems with it.
But within 3 weeks of this new Watch 3 I have this bad rash. Very annoying and disappointing.
Hello there, I'm sorry to hear about this and would like to look into it further for you. Would you mind sending me a private message with the watch's full model code and serial number?