Cdjasso
Constellation
Options
Galaxy Watch
Has anyone noticed any sort of rash after purchasing and wearing their new Galaxy Watch 3? I bought one about a week ago and am now noticing a circular skin rash where the watch sits on my wrist. I do not wear it too tight or too loose. I keep my wrist dry as well.

I never had any skin issues with my Gear S3 which I've owned up until now. You'll notice in the attached image, the rash is made up of tiny bumps and they definitely have an itch to them. 

I'm wondering if others are experiencing similar side effects. In looking for answers online, I see where this has been an ongoing and unsolved issue for the Galaxy Watch series. Any insight? I'm soon going to be returning the watch for a refund if it doesn't go away! 

image


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Pollycoco
Asteroid
Options
Galaxy Watch
I to have a red mark on my wrist from the watch. when I had the 42mm I never had any rash or red marks. it's growing in size and my skin is peeling. I would post a picture if I could.
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Solution
SamsungMoon
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Thank you for reaching out I can understand doing so experiencing this symptom. I would be happy to look into this further for you. Could you please provide me with the model and serial number for your device in a private message to do so? https://bit.ly/2SUXRar 

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SamsungMoon
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Hey there!

 

I hope you are having a great day. I am reaching out to touch base and see if you are still in need of assistance? 

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Pollycoco
Asteroid
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Galaxy Watch
Sorry for the late response sent a message.
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usereqBRfQZil4
Constellation
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Galaxy Watch
I get the same thing too. At first it was the band, but I changed it to ones that can breathe better, but the rash from the watch face won't go away. I keep getting it. I have never had this problem before with all the other Samsung watches I've had. Sometimes, I feel like it's getting warm. it looked like a burn with blistering at one point.
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SamsungJace
Community Manager
Community Manager
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Galaxy Watch

Hello there, I'm sorry to hear about this and I'd like to look into it for you. Would you mind sending me a private message with your watch's full model code and serial number?


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usereqBRfQZil4
Constellation
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Galaxy Watch
I apologize, but how do I send a private message to you?
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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Are you using the Samsung members app or a web browser?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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usereqBRfQZil4
Constellation
Options
Galaxy Watch
I am using the Samsung Members app.
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SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

At this time, in order to send a private message, you will need to use your Samsung account and log into the web browser. We apologize for any inconvenience this may have caused you.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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