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Galaxy Watch 3 disconnecting constantly

(Topic created: 03-16-2021 05:03 PM)
Lowery23
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Galaxy Watch
I've owned Samsung phones for years and never had this problem until September. Since switching to the Galaxy Z Fold 2 I've had nothing but problems staying connected to my watch. I've tried phone resets, network resets, deleting bluetooth connections, stopping bluetooth and watch apps from being put to sleep, countless phone and watch resets, and the problem persists. I've had this problem on 2 different Z Fold 2 phones, 2 different Galaxy Watch 3 watches and a Gear S3. Samsung support has been of no help whatsoever to this point. 
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GZ2fold
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However, do you also have problems staying connected to other phones 'since switching to the Galaxy Z Fold 2 ?

You see, and this is no joke now, there may not be any thing wrong with your Samsung phone nor your Galaxy watch!
Like mine, and so many others, the phone chip given to you by your phone service provider maybe bad or incorrect for your phone. Might I suggest you take the phone back to your provider, have them swap the chip for a new one in front of you so you observe and verify this has been accomplish, and then enjoy the new phone with all its exciting features along with the rest of us. Yes, you're quite welcome.
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Lowery23
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Hello, I didn't think to include it initially but I've also been with 2 different providers during this time and a different SIM for each. I love the phone and don't believe that the phone or watch is the problem. Based on the fact this appears to be common with many phone and Samsung watch pairings this appears to be a Samsung software issue they either can't resolve or they're ignoring.
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Lowery23
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I forgot about T-Mobile so I've actually had 3 different SIM cards. So I've had two Z Fold 2 phones, 3 different carrier SIM cards, and 3 different watches and every combination has encountered this problem. One would think that a Samsung Watch and Samsung phone should pretty much just work when paired together.
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GZ2fold
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There is a lot of meat on the bones I just throw your way. For example, sometimes receptionists at phone centers will tell you that they changed the sim cards then after an investigation you'll find out that they did not. The bottom line is if you come with too many different complaints, they will think you're stupid and tell you anything to get rid of you. So let's start with who is the present provider and what are the present symptoms while I hope you have already long ago installed the updates of the phone in a Wi-Fi environment with the phone plugged into the wall and right now there is no pending updates and no unusual quantities of open apps that are burdening the phone including low battery issues.

Please begin!
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Lowery23
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This isn't about a provider telling me they've changed the SIM. I have physically changed the SIM card 3 times myself. All software has been updated on both the phone and the watch. I've also reset both devices and restored nothing on either and experienced disconnects before installing any additional software. Again, we're talking about 2 phones, 3 watches ( 4 if you include Samsung "repairing" one), and 3 different carriers. I'm already way past what anyone should have to do to simply get a Samsung Watch to stay paired with a Samsung phone.
GZ2fold
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Oh sorry, I didn't realize you were here while I was preaching. So what was the specified chip that you placed in the Samung Galaxy Z Fold 2 Phone three times, and according to what specified Samsung manufacturers recommended document ?
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Lowery23
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You sound like you work for Samsung as hard as you are defending them. I appreciate you taking the time to read my post but you have yet to do anything to help or provide any useful information so I hope you enjoy your evening.
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GZ2fold
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Hey Lowery23, I have actually written you several paragraphs but as happening before, the essay just disappears. I wrote that I have an iwatch and had an iphone Xl and have an iphone X that I am not using; and that the iwatch was so superb that it seemed too good to be true. I also ended my essay telling you that if you wanted to keep the phone I wIl help you and if you wanted to let the watch go I will understand and in my heart feel like it was an unmendable divorce.
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Lowery23
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Hello, I have no desire to get rid of either I'm just extremely frustrated with this apparently well-known problem, according to the forums, and Samsung's inability to help. Their support says, oh you're using a Z device we have to transfer you to premier support who then says you're asking about a watch and we don't support those.
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