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Asteroid

Galaxy Watch 3 not counting floors!?

I have a Galaxy Note9 and recently bought a Galaxy Watch 3 and released that it is not counting floors.  This was never an issue with my fitbit.  What gives?

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Samsung Moderator
Samsung Moderator

Re: Galaxy Watch 3 not counting floors!?

Your watch automatically tracks the number of floors you've climbed while wearing the watch. However, there are several factors that can cause your floor count to seem inaccurate, such as your environment and the way you walk. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01111642/


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Asteroid

Re: Galaxy Watch 3 not counting floors!?

This did nothing.  The altimeter is detecting the difference in the height but there does not seem to be an indication of floors on any of the watch faces Smiley Sad

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Samsung Moderator
Samsung Moderator

Re: Galaxy Watch 3 not counting floors!?

Is there an indication of Floor count inside the Samsung Health app?


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Asteroid

Re: Galaxy Watch 3 not counting floors!?

No, there is not.

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Samsung Moderator
Samsung Moderator

Re: Galaxy Watch 3 not counting floors!?

Thank you for that information. I have escalated this to our team of product specialist. I will reach back out to you on this post when we have further information.


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Halo

Re: Galaxy Watch 3 not counting floors!?

Any new news?

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Samsung Moderator
Samsung Moderator

Re: Galaxy Watch 3 not counting floors!?

Thank you for reaching out. Are your arms moving when you are going up the steps? Holding the rails could impact the effectiveness of the floor count on your device.


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Asteroid

Re: Galaxy Watch 3 not counting floors!?

Yes my arms are moving.  I am not walking any differently than how I walk with my fitbit that has absolutely no issues determining floors.

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Halo

Re: Galaxy Watch 3 not counting floors!?

I agree with @Friedmal. Also, @SamsungAdam above you had said "Thank you for that information. I have escalated this to our team of product specialist. I will reach back out to you on this post when we have further information" so what I was asking for when I said "any update?" was whether the specialists had any update.

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