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Galaxy Watch 3 records sleep when not sleeping

(Topic created on: 12/17/20 1:40 PM)
sr20
Astronaut
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Galaxy Watch
I recently bought new Galaxy Watch 3 and have been using it for about a month. The sleep tracking feature in this watch seems really bad. It detects sleep even when I am sitting on chair or reading in bed etc. What's worse is even when I have browsed through watch functions and apps at 1am (when it showed no sleep at that time), the next day I wake up, it says my sleep started at 12 am. This watch is continuously recording 2-3 hours more sleep per day, so it's basically useless because I myself can tell better how much I slept.
They should have at least given the option to edit start and end times. I'm probably just gonna return it if it doesn't get fixed soon and buy fitbit or something which is less than half the cost and tracks sleep much better.

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SamsungJoJo
Samsung Moderator
Samsung Moderator
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Galaxy Watch

I recommend reaching out to our Samsung Health department for further assistance regarding your concerns. They can be reached directly at 1-855-795-0509.

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JVision65
Astronaut
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Galaxy Watch
i haven't experienced this problem with mine. if you have a warranty maybe get it replaced or repaired
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SamsungJoJo
Samsung Moderator
Samsung Moderator
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Galaxy Watch

I recommend reaching out to our Samsung Health department for further assistance regarding your concerns. They can be reached directly at 1-855-795-0509.

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sr20
Astronaut
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Galaxy Watch
Thanks, I'll try the warranty option if no one else is facing this. Maybe some sensor is faulty.
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Xrstoy1
Halo
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Galaxy Watch
Mine works great
Jscotton87
Cosmic Ray
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Galaxy Watch
My experience is it keeps tracking sleep until I check it on the watch or my phone. Even if I have been up moving around.
sr20
Astronaut
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Galaxy Watch
yes, that happens with me too. So now I try to check sleep duration once I'm up and one before sleep. But checking before sleep doesn't always work once it has decided I'm sleeping.
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JVision65
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Galaxy Watch
weird, I hope I don't run into that problem :grinning_face_with_sweat:
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userVUIdpxlkT2
Astronaut
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Galaxy Watch
  1. My new Fit2 is doing exact same thing. Records me asleep when I'm reading in bed at night. Sat outside in the sun today to read and did the same thing, which changed last nights sleep score from 77 to 39! Useless!
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SamsungMoon
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Galaxy Watch

An Accepted Solution has been marked, and provided for this thread. The thread will now be locked for further replies. in hopes to keep the integrity of the thread from steering in a non-technical manner. We understand the solution marked may not be a solution for everyone, If you have a separate concern or question, feel free to Private message a moderator or post a new thread with additional details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed in order to keep our community organized and make it easier for our users to find needed content. Remember that if you do make a new post, please include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring. Thank you for being part of the community!

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