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Galaxy Watch 3 repeatedly rebooting

(Topic created: 06-10-2021 07:59 PM)
userhNmRCCRQQK
Constellation
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Galaxy Watch

My galaxy watch3 has been stuck on rebooting after attempting to install an update, I cant connect at all from my phone. I have tried to reset numerous times and have reviewed different posts here, no luck. Please help.

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Apps you download and install onto the watch can cause the watch to get stuck in a boot loop or not boot past the logo screen. Rebooting it should fix the problem, but you will need to uninstall any apps that were installed before the issue occurred. If the watch is connected to a phone, you must clear the data for the Galaxy Wearable app. If the problem continues, inspect the watch and charger for damage, and factory reset the watch. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01003223/

 

If you have tried the troubleshooting provided and are still experiencing these symptoms, I would recommend a service repair. Please feel free to reach out to us directly via one of the following options and include a link to this thread.


1. Facebook Messenger: http://m.me/samsungsupport


2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513


3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/


4. Private message: https://bit.ly/3fbRevo


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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2 Replies
SelfProclaimedBest
Red Giant
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Galaxy Watch
Try to uninstal the wearable app and hard reset your watch or better, factory reset it. Then re-download the app and then update the watch firmware if able to before you download the app if are able to or know how but after is fine too.
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Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

Apps you download and install onto the watch can cause the watch to get stuck in a boot loop or not boot past the logo screen. Rebooting it should fix the problem, but you will need to uninstall any apps that were installed before the issue occurred. If the watch is connected to a phone, you must clear the data for the Galaxy Wearable app. If the problem continues, inspect the watch and charger for damage, and factory reset the watch. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01003223/

 

If you have tried the troubleshooting provided and are still experiencing these symptoms, I would recommend a service repair. Please feel free to reach out to us directly via one of the following options and include a link to this thread.


1. Facebook Messenger: http://m.me/samsungsupport


2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513


3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/


4. Private message: https://bit.ly/3fbRevo


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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