Galaxy Watch 4 Classic - CANNOT SIGN INTO SAMSUNG ACCOUNT

[brentholze]

I am signed into my Samsung account on my phone- no problem.
The watch is not signed in somehow, I click "add Samsung account" and it says "check your phone" but NOTHING HAPPENS and the watch goes back to the last screen. I can't update anything because I'm not signed in somehow.

[AAbbott]

Did you try signing into your watch from the Wear app?  Try deleting the watch from the wear app and reconnecting it.  I have this weird glitch, where my watch *is* signed into the watch, and it shows when I check my account on the watch and in the wear app, but the app keeps telling me to sign in to my Samsung account and removes my profile pic.  When I go through some motions, the pic comes back.  I think it's related to the last security update where my battery stats disappear.  Everything works properly, though.  I can update apps and I can make settings changes.  

Did you recently get a security update?

[kimberleigh]

Reset and reconnect watch and phone

[brentholze]

Have done this 5 times

[Dan2023]

See Checklist.

[brentholze]

Thanks for this entirely useless reply.

[Dan2023]

I’m sorry the information didn’t help. Perhaps you could contact a professional or Samsung Support. Their contact details are available under the Support tab. Have a wonderful day.

[Samsung_Moderator]

Thank you for reaching out, brentholze. I can certainly understand your frustration with no being able to log into your Samsung account on your Galaxy watch. In order to provide you with the most accurate troubleshooting steps, can you please provide me with what device your watch is paired with?

[user7ssGDGomXE]

have you solved this issue? I am having a same issue with my watch 6 classic... I'm somewhat techy but I can't make it work...

[Samsung_Moderator]

Hello there user7ssGDGomXE, and thank you for reaching out to our Samsung Community regarding the issue with signing in to your Samsung account on your Galaxy watch. It will be our pleasure to assist you.

To start, let's gather additional information:

Is the watch and mobile device being used on the same Software version?

Are both devices connected to the same internet network when attempting login?

If this information is still unsuccessful in resolving the log in concern, we ask for you to please reach out to our Samsung Accounts department at 855-795-0509 for further assistance.