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Original topic:

Galaxy Watch 4 ECG, BP Monitor on Non Samsung Phones

(Topic created: 08-30-2021 01:15 PM)
userteiT6QQNKm
Constellation
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Galaxy Watch

Is Samsung planning on adding ECG & BP to the Samsung health app for non Samsung phones? With this push towards Wear OS it seems like a very big error on the companies part that they would restrict me from using features on a watch I paid for because I do not have one of their phones. I love the watch so far, but being penalized because I have a Pixel 5 is really ridiculous and a short sited move on Samsung's part.

Does the company have and plans to change this?

 

8 Replies
SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Thank you for reaching out. I can certainly understand your frustration and I have escalated this to our team of product specialists. I will be posting on page with more information as it becomes availabe.


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userc2AFb4D5Ok
Constellation
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Galaxy Watch

Hi, is there any news? 

LaurenceGough
Cosmic Ray
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Galaxy Watch

Completely agree, it's complete nonsense. Samsung will be losing out on watch sales because of it. No one is going to buy a Samsung phone for this reason.

BrokenVet79
Asteroid
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Galaxy Watch
There's a simple workaround for us in this USA, since Samsung disabled it, the guys over at XDA found how to ENABLE it.
userh5Pio7lRdV
Astronaut
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Galaxy Watch

Got the watch for myself and my wife, but planning to return it until this is enabled. 

userc2AFb4D5Ok
Constellation
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Galaxy Watch

Hello, I am using an Android 10.0 non-Galaxy smartphone and I have preordered the new Galaxy Watch 4. I placed an order because I trust wearOS which is developing by Google and Samsung.  After some searching, I learned something really sad. I cannot use ECG and blood pressure measurements with my phone. It needs a Samsung Health app and okay you can download it on the Play Store, but it doesn't allow the use of ECG and blood pressure measurements. You have to download the Samsung Health app on the Galaxy store and with your Galaxy phone. 

Why is Samsung forcing us to buy Galaxy phones for using all features of Galaxy watch4?

If this Watch coming with wearOS and supporting the Play store why I cannot use it with my Android 10.0 smartphone?

Some people download Samsung Health App APK but it wasn't a solution, unfortunately.

My product will ship on 10 September and If I cannot find a solution I have to return it.

Is it possible to find a solution? I think yes if Samsung wants they can solve it easily. 

The main part I didn't understand is there is a lot of brand on Android smartphone( it didn't like the ios and iPhone phones) why are you limiting us even though its come with wearOS?

 

 

 

 

LaurenceGough
Cosmic Ray
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Galaxy Watch

This is just greedy Samsung with a 100% artificial restriction. It is potentially life saving technology. 

I don't know why they don't just remove the whole restriction and sell more watches, it's not like anyone is going to buy a phone just for a watch. Heck, they may save some people's lives too, can they really put a price on that, well I guess they can, whatever the cost is of the Galaxy phones they support....

 

The advertising was extremely sly with this, I'd love to know how many watches have been returned to Samsung, opened up and used due to this - what a waste of resources and many heart conditions which may have never been discovered due to this artificial, greediness by Samsung. 

Solution
SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Watch

ECG Monitoring and Blood Pressure tracking are available through the Samsung Health Monitor app- only available on Galaxy devices. Customers in many countries have access to Samsung's vital blood pressure tracking tool. However, blood pressure tracking on Galaxy Watch for series is currently not available in the US.

 

ECG requires Samsung Galaxy smartphone with Android  7 or later and Samsung Health Monitor app (available only at the Samsung Galaxy app store)


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