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Galaxy Watch 4 overheats and drains the battery

(Topic created: 10-25-2021 02:03 PM)
TexS21
Astronaut
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Galaxy Watch

Anyone else having issues with this watch? My spouse cannot use its full LTE functionality because it overheats and battery drains so fast. 

 

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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Hello, I understand how frustrating it is for the watch to overheat and drain the battery. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Keep reading to learn more about how to increase your watch's battery life. Give this link a try for some troubleshooting steps for reduced battery life on your watch: https://www.samsung.com/us/support/troubleshooting/TSG01003232/

Next step would be to verify the software is up to date and try doing a factory reset, https://www.samsung.com/us/support/answer/ANS00084702/,. If the issue continues, the watch will need to be serviced. For service options, please reach out to us via one of the following options:

1. Facebook Messenger: http://m.me/samsungsupport 

2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513-

3.  Or you can use the following link below to request service. https://www.samsung.com/us/support/service/

4. Private Message: http://bit.ly/2XERsky If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

5. Contact customer service directly at 1-800-726-7864.

If you are using an international watch, we would recommend reaching out to the service team in your area using the following link: https://www.samsung.com/us/common/visitlocationsite.htm



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7 Replies
Anonymous
Not applicable
Options
Galaxy Watch
I have the watch 4 classic I have not had issues with the data connection but it does get a little warm. But battery life is about 1 day. I think it could be better
Anonymous
Not applicable
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Galaxy Watch
When I mean one day it's from the time I wake up till I go to bed
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bigsexy2
Astronaut
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Galaxy Watch
Yes I have a galaxy 2
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Solution
SamsungRei
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

Hello, I understand how frustrating it is for the watch to overheat and drain the battery. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Keep reading to learn more about how to increase your watch's battery life. Give this link a try for some troubleshooting steps for reduced battery life on your watch: https://www.samsung.com/us/support/troubleshooting/TSG01003232/

Next step would be to verify the software is up to date and try doing a factory reset, https://www.samsung.com/us/support/answer/ANS00084702/,. If the issue continues, the watch will need to be serviced. For service options, please reach out to us via one of the following options:

1. Facebook Messenger: http://m.me/samsungsupport 

2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513-

3.  Or you can use the following link below to request service. https://www.samsung.com/us/support/service/

4. Private Message: http://bit.ly/2XERsky If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

5. Contact customer service directly at 1-800-726-7864.

If you are using an international watch, we would recommend reaching out to the service team in your area using the following link: https://www.samsung.com/us/common/visitlocationsite.htm



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Earlyretired
Constellation
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Galaxy Watch

I bought 2 watch 4's lte . One for me, the other for wife. Her battery life lasted all day with power to spare. Mine did not. Had to charge at least twice in one day. Both phones have the latest firmware installed. I had an idea. Wife kept her samsung phone with her or within bluetooth range all the time. I did not. I experimented and kept my phone with me the same as wife with wifi and bluetooth on. My problem solved! My battery life lasted all day with more than 50% battery power left at bed time. Apparently watch uses less power when in proximity and mated with phone

krayzie15
Supernova
Options
Galaxy Watch
Thank u very good to know. I've heard some really bad things about the watch 4
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Charkatak
Black Hole
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Galaxy Watch
The phone uses Bluetooth when phone is close, then switches to Wi-Fi when phone is far. Some users get carrier's watch data plan and then watch connects to their tower. You can control what watch connects to when not connected to a phone via Bluetooth.

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