Galaxy Watch 4

[frustrsted]

My galaxy watch 4 suddenly spider stopped working. I haven't even had the watch one year and getting answers is frustrating. Please don't waste your money. 

[Oxford]

I'm confused, what is the spider on the watch?

[Charkatak]

Stopped working meaning you can't turn it on?

[frustrsted]

I can't turn it on and it won't charge 😞

[Charkatak]

I have seen some posts about similar issue. Have you tried leaving watch on the charger for an hour or more to see if it will wake up? Otherwise compact Samsung support of you haven't.

[frustrsted]

I have left it on the charger for days 🤦🏾‍:female_sign:

[Samsung_Moderator · Accepted solution]

If your watch's battery is completely discharged, it will not power on. You'll need to charge it before turning it on. If the watch will not power on or if it doesn't seem to charge, the problem could be anything from the battery, connection, the charger, or the watch itself. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01003100/

If you have tried the troubleshooting steps above and are still experiencing these symptoms, I would recommend a service repair. Please feel free to reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. UbreakIfix which is a Samsung Authorized walk-in service center: https://www.samsung.com/us/support/ubreakifix
5. Private message: https://bit.ly/3fbRevo

6. Contact Customer service: 1-800-726-7864

If your device is international, please reach out to your support team in your area using the following link: https://www.samsung.com/us/common/visitlocationsite.html