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Constellation

Galaxy Watch 42mm Rose Gold overheating when charging after update

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Since the recent update my watch overheats when charging and has to cool off to finish. I'm concerned this could damage it, and I've only had it for a week and one day.

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Samsung Moderator
Samsung Moderator

Re: Galaxy Watch 42mm Rose Gold overheating when charging after update

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Hey there! 


I would be happy to look into your concerns. 


Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL

 

Model code:
Serial Number:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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6 REPLIES 6
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Samsung Moderator
Samsung Moderator

Re: Galaxy Watch 42mm Rose Gold overheating when charging after update

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Hey there! 


I would be happy to look into your concerns. 


Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL

 

Model code:
Serial Number:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

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Constellation

Re: Galaxy Watch 42mm Rose Gold overheating when charging after update

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I've actually returned the watch to Amazon as defective and bought a completely new one at Target. This watch does not have the same issues as the last.

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Constellation

Re: Galaxy Watch 42mm Rose Gold overheating when charging after update

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Im also having the same issues with my Samsung LTE rose gold watch! Its overheating after being fully charged.. it will shut down within 10 mins needing to cool down..and this happened right after the update a couple weeks and ago..what do I do now?? Im still paying on this watch that I loved so much!

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Highlighted
Samsung Moderator
Samsung Moderator

Re: Galaxy Watch 42mm Rose Gold overheating when charging after update

JUMP TO SOLUTION

I would be happy to look into your concerns. 


Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL

Model code:
Serial Number:



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: Galaxy Watch 42mm Rose Gold overheating when charging after update

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I'm having exactly the same issue can I please have help with this

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Highlighted
Samsung Moderator
Samsung Moderator

Re: Galaxy Watch 42mm Rose Gold overheating when charging after update

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Thank you for reaching out! Your private message has been received. I will follow up with you there.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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