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Community Manager
Community Manager

Re: Galaxy Watch (42mm) Won't Turn Back On, Black Screen (Charged, Brand New)

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Have you tried holding down the power button while the watch is on the charger?


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Constellation

Re: Galaxy Watch (42mm) Won't Turn Back On, Black Screen (Charged, Brand New)

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Yes I have and it does not work, the battery percentage shows when it is charging however it does not respond when i try to turn it on. I am at a dead end here and I do not want to pay to have tis fixed.

 

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Astronaut

Re: Galaxy Watch (42mm) Won't Turn Back On, Black Screen (Charged, Brand New)

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Add me to the list too. The battery was good. I was just walking, my watch vibrated, I looked down, and the screen never lit up. It wouldnt turn back on. Later that night from the charger, it said something like, "I didn't understand" and I realised it was listening, so I started messing with it and got it to light up again. If it does it again, I'll take it back to Best Buy. I've only had it 2 wks and I did purchase the Best Buy 2 yr insurance. 

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Astronaut

Re: Galaxy Watch (42mm) Won't Turn Back On, Black Screen (Charged, Brand New)

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Just had the very same thing happen;  had the watch seven days, worked great until the sixth day, when the battery, which was 100 percent charged, died in several hours.  Put the watch on the charger until 100 percent charged, and then it wouldnt turn on, no matter how many buttons I pressed and held.  Returned it and got another, and hope it doesnt happen again!

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Astronaut

Re: Galaxy Watch (42mm) Won't Turn Back On, Black Screen (Charged, Brand New)

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my watch worked perfectly before covid because I was laid off I wasn't using it I went to try to charge it nothing. finally got it to charge tried to turn it on it came on but it's a black screen wont do anything it's so frustrating because it's only a year old.
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Samsung Moderator
Samsung Moderator

Re: Galaxy Watch (42mm) Won't Turn Back On, Black Screen (Charged, Brand New)

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Hey there!


I would be happy to look into your concerns.


Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL


Model code:
Serial Number:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Astronaut

Re: Galaxy Watch (42mm) Won't Turn Back On, Black Screen (Charged, Brand New)

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My Active 2 is not working I went for a run like I do every morning then on day it turned green and fuzzy then just black it has voice command on but screen is black...
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