Solved: Galaxy Watch 5 Won't Answer Calls on watch If Z-Fl... - Samsung Community

BrianWolt · ‎12-26-2022

We have a Galaxy Watch 5 paired to a Z-Flip3 and when we try to answer a call on the watch when the Z-Flip 3 is folded, it will answer on the folded Z-Flip 3.

Is there an easy way to fix this?

Thanks!

bill-e · ‎12-29-2022

Is there possibly a setting on the phone that locks the phone when the cover is closed? Maybe experiment with the Z3 settings for actions when it's closed.

And if you find something, then submit an error report with that detail so that it can be fixed and you don't have to work around it.

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
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Galaxy Fold 5 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch6Classic 47mm(VZW), Galaxy Watch5Pro(VZW), M8 Smart Monitor

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Aldengraham · ‎12-26-2022

Hmm. So your watch is answering the call on the z flip 3 when the phone is folded.
I don't know how to fix this problem. You could repair this at Best Buy Geek Squad, Money Takes Wireless, Samsung Repair Shop, Your Carrier Store, or a another repair shop.

BrianWolt · ‎12-29-2022

Yes...phone rings, she answers on her watch, expecting to take it on her watch but the call answers on the Z-Flip3 but only when it is folded...if it is unfolded, it she can talk on her watch.

bill-e · ‎12-29-2022

Is there possibly a setting on the phone that locks the phone when the cover is closed? Maybe experiment with the Z3 settings for actions when it's closed.

And if you find something, then submit an error report with that detail so that it can be fixed and you don't have to work around it.

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
---
Galaxy Fold 5 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch6Classic 47mm(VZW), Galaxy Watch5Pro(VZW), M8 Smart Monitor

craig_flip · ‎01-10-2023

I believe I'm having the same issue. In my case it works fine unless the flip4 is in the closed position. Also my flip4 is LTE but not yet activated. Following is my interaction with Samsung via SMS (partial screenshot) and the Samsung Members app error report text and screenshot.

My watch5 is able to make and take calls through my flip4 via bluetooth, but only if the flip4 is not closed. If the phone is open half or all the way, the watch works fine with it's own speaker and mic. If the phone is closed, as it usually is, the watch is still able to make and take calls but it uses the ear/inside speaker and mic on the phone. How do I fix this?

Thank you for submitting the error report. We apologize for the inconvenience this issue may have caused you. We have raised this issue to our Developers for further evaluation. We will get back to you as soon as an update becomes available.

Original topic:

Galaxy Watch 5 Won't Answer Calls on watch If Z-Flip 3 Is Folded

Original topic:

Galaxy Watch 5 Won't Answer Calls on watch If Z-Flip 3 Is Folded

1 Solution