The weirdest thing has happened a couple times and now I'm concerned. For no apparent reason, my watch keeps doin a forced reset. I then have to go through the whole process of setting it up again. This time around it completely changed the way my watch is set up. Face, settings and icon order. Can anyone help me understand why this is happening? This thing cost too much and is only 4 months old. š”
Sorry to hear that! I was hoping there was an unannounced, secret, magical fix rolled out in the last 2 weeks! My S23Ultra was last updated on Feb. 18th, 2025. And the last unexpected disconnection was Wed., Feb. 12th, 2025.
I do agree, most of my unexpected disconnects occur while placing my watch on a charger, during charging, or immediately upon removing from charging. But I also have experienced unprovoked disconnects while it was not on a charger.
I wonder if perhaps powering the watch OFF during charging may help mitigate the disconnects, at least temporarily? Hard to say when we've already gone through 10-20+ charging cycles since our last disconnects w/o issue... Only for the issue to then resurface ~2 weeks since the last disconnect.
Here's to Samsung taking ownership of the software issue & getting it fixed quickly & reliably...
In the meantime, if I see any more useless suggestions to "keep watch battery above 50%", "Keep devices near each other to avoid weak Bluetooth", "remove/Re-add Bluetooth", "restart", "remove/reinstall Wear", etc. it'll be too soon. We all know none of those are solutions to this issue.
Thankful to know that I'm not the only one experiencing this issue since sometime in January with Fold 5 and GWU. Has happened 5 times and always when on charger. Takes an hour each time reset and install is needed.
Just had this happen for the 2nd time since January on my Ultra. Great...love having to reset everything over and over. I noticed basically what happens is my S23 Ultra is no longer paired and then pairing forces a total reset. I'd like to hear from Samsung...although I'm not overly hopeful given their version of support given to me for the issues I've had in the past for my monitor and old refrigerator.
As fate would have it, my Watch Ultra just disconnected from my S23 Ultra again! It's been exactly 2 weeks almost to the hour since the last unexpected disconnect.
Exactly like previous times, no reconnection attempt works and I now have to factory reset my watch AGAIN!!! Another hour+ wasted reconfiguring the backup & all settings & apps. I'm so **bleep**.
I was charging the watch, walked to the other side of my house with my phone, got a disconnect message, and now it will not reconnect.
I'm so over this nonsense, Samsung!! If any of your development/engineer folks monitor these posts, get your act together & fix this!!! Or at least roll back to the previous Watch Ultra software version until you become competent!!!!!
