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Astronaut

Galaxy Watch Active 2 Elliptical Issues

My Galaxy Watch Active 2 has been having challenges with my workouts using the elliptical machine:

 

1. If I manually start an elliptical workout, it does not count my steps

 

2. I have my watch set up automatically detect the elliptical, running, and walking. It can detect walks, but never detects the elliptical.

 

Since tracking my activity was the primary reason for purchasing the watch, this has been disappointing. 

 

What should I do to fix these issues so my step count reflects my elliptical workouts?

1 REPLY 1
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Samsung Moderator
Samsung Moderator

Re: Galaxy Watch Active 2 Elliptical Issues

Thank you for reaching out. I would recommend reaching out to our Samsung Health team directly at 855-795-0509 .

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