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Constellation

Galaxy Watch Active 2 stuck on eSim pin

Hi!

I bought a GWA2 yesterday but there was a complication with my eSim and my Service Provider can't find my eSim pin code anymore. (It worked for a couple of hours first)

Now it's stuck on this screen even though I've tried to reboot. Is there any way to get through this or restore to factory reset? My phone can't find the watch, since it's not "turned on" so I can't go through the phone. My local service center won't open before Monday. 
Thank you!

 

80F79EB9-AB5A-47CB-907C-ECAAD5DA8ECD.jpeg

 

3 REPLIES 3
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Cosmic Ray

Re: Galaxy Watch Active 2 stuck on eSim pin

Try this to factory reset:

https://youtu.be/seI__L4NpH4 

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Constellation

Re: Galaxy Watch Active 2 stuck on eSim pin

Thank you for your answer. I tried this and after "resetting" and "setup" it still went back to this screen, prompting the pin of an eSim that's deactivated.

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Highlighted
Cosmic Ray

Re: Galaxy Watch Active 2 stuck on eSim pin

Strange. Apparently it didn't completely "factory reset" (because then it wouldn't know which network to connect to). When "Recovery" is executed on a previous models, it brings up the welcome screen.

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