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Constellation

Galaxy Watch Active 2 workouts keep randomly stopping during run!

So, this week i had done two 5k runs and on both occasions the watch decided to just stop the workout for no reason at all. Its becoming really frustrating as i can't complete a full 5k without it cutting out. Tuesdat it stopped after 12 minutes and today just inder 15!!! Is there a fix for this as I'll have to purchase another watch if this can't record workouts over 15 minutes? The image i have attached is the same run on tuesday but in 2 parts when i realised it had stopped recording the run. Please help!!??Screenshot_20200430-205014_Samsung Health.jpg

 

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Astronaut

Re: Galaxy Watch Active 2 workouts keep randomly stopping during run!

Did you receive any feedback?

I'm having the same problem. I can't use this watch for sport tracking as it is completly useless.


@PKiely11 wrote:

So, this week i had done two 5k runs and on both occasions the watch decided to just stop the workout for no reason at all. Its becoming really frustrating as i can't complete a full 5k without it cutting out. Tuesdat it stopped after 12 minutes and today just inder 15!!! Is there a fix for this as I'll have to purchase another watch if this can't record workouts over 15 minutes? The image i have attached is the same run on tuesday but in 2 parts when i realised it had stopped recording the run. Please help!!??Screenshot_20200430-205014_Samsung Health.jpg

 



I went for a 120 km cycling and this is a result.I went for a 120 km cycling and this is a result.

 

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Constellation

Re: Galaxy Watch Active 2 workouts keep randomly stopping during run!

This has only happened to me maybe 3 or 4 times with over 100 workouts but still really frustrating nonetheless. Happened again today despite the fact I just updated the Samsung Health watch app

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Asteroid

Re: Galaxy Watch Active 2 workouts keep randomly stopping during run!

Same issue here for the past few runs.

 

 

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Constellation

Re: Galaxy Watch Active 2 workouts keep randomly stopping during run!

Hi,

 

I am having the same issue and would like to know the cause.

 

Tried a couple of stuff and nothing worked so far.

 

1) thought it was maybe because the watch went into a power saving mode of some kind stopping the apps running in the background.  So tried switching the display to always on and leaving the app in the foreground - didn't work

 

2) thought it may be Samsung health that was somehow interfering with its auto capture of activities like walking and running, disabled all activities for auto capture - didn't work

 

3) tried both 1 and 2 at the same time - didn't work

 

4) tried changing the screen timeout to 5 minutes - didn't work

 

Next going to try disconnecting from my phone at the start since I recall seeing a disconnected from phone message at the time it stopped recording, not sure if the event somehow stops apps or makes them crash.

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Constellation

Re: Galaxy Watch Active 2 workouts keep randomly stopping during run!

I'm having the same issue. I hard rebooted mine, it worked fine for a few days and now it's doing it again. 

 

Surely Samsung must know this and have a new update due? The last one mine says is from 15 January 2020.

 

Has anyone had any reply or further information on this issue? 

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Constellation

Re: Galaxy Watch Active 2 workouts keep randomly stopping during run!

wow this keeps happening to me , 3 days in a row now during walking and in hiking mode. It ususally happens when I receive a notification that the excercise mode would just stop and I will have to restart again. This is so annoying and dissapointing for this to happen to such a premium watch. I tried rebooting but that didnt fix the issue.  Please let me know if anyone has found a solution to this problem.

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Constellation

Re: Galaxy Watch Active 2 workouts keep randomly stopping during run!

Same thing happening to me for the past few weeks! I will start a run with either Samsung health on my watch or through map my run and a few minutes in I'll look down and the watch has totally closed out of the workout and is no longer tracking. What is going on! 

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Constellation

Re: Galaxy Watch Active 2 workouts keep randomly stopping during run!

I am still having these issues as well.  Contacted Samsung via chat and the solution was to wipte the watch clean and do a Reset of the watch and that seemed to fix it for a month or so.  Now, it's back to the same thing AGAIN.  There is no reason for this on a premium watch.  

 

Also, it never records my stairs correctly. 

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Astronaut

Re: Galaxy Watch Active 2 workouts keep randomly stopping during run!

I noticed exactly the same out walking, I looked at watch notification and the workout stopped. Reset 3 times during same session and lost timings etc. Samsung dont appear to have replied to this

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