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Galaxy Watch Active 2 wrist burn

(Topic created: 09-13-2021 07:50 AM)
The-Yay-Yay
Constellation
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Galaxy Watch

I'm not sorry I bought the Samsung Galaxy Active 2 to track my fitness, but I probably won't wear it while sleeping, anymore, and I'll take it off more often through the day. At first, I thought maybe some dirt or something caused a rub and blister, but it seems others have experienced a burn from the heart rate monitor. It's nearly healed after a couple of weeks. I don't even wear it very tight.

Wrist burn.jpg

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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Watch

I understand how concerning this is. I would like to have our specialized team look into this further for you. Please send a private message with the following information. http://bit.ly/2XERsky If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

 

Full name:
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Model Code of the watch:
Serial number or IMEI number of the watch:



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user_ams007
Samsung Care Ambassador
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Galaxy Watch
Please contact Samsung support directly to let them know about this issue ,you are not the only one who has had skin irritations!
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SamsungRei
Samsung Moderator
Samsung Moderator
Options
Galaxy Watch

I understand how concerning this is. I would like to have our specialized team look into this further for you. Please send a private message with the following information. http://bit.ly/2XERsky If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

 

Full name:
Complete physical address:
Contact phone number:
Alternate phone number:
Email address:
Model Code of the watch:
Serial number or IMEI number of the watch:



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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