cancel
Showing results for 
Search instead for 
Did you mean: 
userN7OHq1YL2k
Asteroid

Galaxy Watch Active Bluetooth Headphone Connection Problem

I have a galaxy watch active and sennheiser HD 4.40 bluetooth headphone. My problem is watch cannot find headphone. I also have Meizu EP52 and it can connect with bluetooth. What should i do, what am i missing?
9 REPLIES 9
Samsung Moderator
Samsung Moderator

Re: Galaxy Watch Active Bluetooth Headphone Connection Problem

@userN7OHq1YL2k Does your watch pick up any Bluetooth devices at all??

Reply
Loading...
userN7OHq1YL2k
Asteroid

Re: Galaxy Watch Active Bluetooth Headphone Connection Problem

Meizu EP52 works with my watch.

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Galaxy Watch Active Bluetooth Headphone Connection Problem

@userN7OHq1YL2k Have you check to make sure that the watches software is up to date?

Reply
Loading...
userN7OHq1YL2k
Asteroid

Re: Galaxy Watch Active Bluetooth Headphone Connection Problem

Yes software is up to date.

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Galaxy Watch Active Bluetooth Headphone Connection Problem

@userN7OHq1YL2k Have you tried to clear the cache the on your watch?

Reply
Loading...
userN7OHq1YL2k
Asteroid

Re: Galaxy Watch Active Bluetooth Headphone Connection Problem

I actually reset the watch and still same issue.

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Galaxy Watch Active Bluetooth Headphone Connection Problem

Do you have the NFC turned on on the watch?

Reply
Loading...
userN7OHq1YL2k
Asteroid

Re: Galaxy Watch Active Bluetooth Headphone Connection Problem

Yes, i tried both ways.

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Galaxy Watch Active Bluetooth Headphone Connection Problem

And just to clarify, you have followed these steps for pairing?

 

Reply
Loading...