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user9B8hCjBAeG
Constellation

Galaxy Watch Active Display Problem

About once a day, the display on my Active will "zoom in" to something like 200%. For example, without me touching it, is looks fine one minute, but the next time I look at it, the entire display appears to be in Magnify mode. I can drag the screen around to see different parts of the screen, but I can't "pinch" the screen to make it smaller, nor make it return to normal. The only thing I have found that will work is to power cycle the watch. I even tried using my cell phone to change the face, but the new face was also in magnify mode. I'm wondering if other users are also experiencing this issue, and/or, is there a fix.

23 REPLIES 23
userwT67Ha8hdK
Constellation

Re: Galaxy Watch Active Display Problem

I too have gotten stuck zoomed-in (accidentally by tapping volume controls too quickly). Same as 'Astronaut', a 'reboot' is the only fix I found.
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userOqcT64jMUL
Constellation

Re: Galaxy Watch Active Display Problem

I am having the same problem. Sometimes more than once a day. My only fix is to reboot. Why is it doing this?  Help please


@user9B8hCjBAeG wrote:

About once a day, the display on my Active will "zoom in" to something like 200%. For example, without me touching it, is looks fine one minute, but the next time I look at it, the entire display appears to be in Magnify mode. I can drag the screen around to see different parts of the screen, but I can't "pinch" the screen to make it smaller, nor make it return to normal. The only thing I have found that will work is to power cycle the watch. I even tried using my cell phone to change the face, but the new face was also in magnify mode. I'm wondering if other users are also experiencing this issue, and/or, is there a fix.


 

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userpjeG9pWeQA
Astronaut

Re: Galaxy Watch Active Display Problem

Same problem here.

No solution by Samsung??

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mattpepe73
Constellation

Re: Galaxy Watch Active Display Problem

This is happening with my Galaxy watch and Galaxy S10+ every day also. Extremely annoying! Only reboot fixes it.

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Samsung Moderator
Samsung Moderator

Re: Galaxy Watch Active Display Problem

What type of device are you pairing with your Galaxy watch active?

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Rifffy
Astronaut

Re: Galaxy Watch Active Display Problem

I also have this problem, paired with Sony Xperia. Some days this happens up to about 15 times! Only way to get around it is to reboot watch. It's very frustrating & about to take it back to store for remediation. Interesting that others are describing same problem I have.

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Samsung Moderator
Samsung Moderator

Re: Galaxy Watch Active Display Problem

Have you tried resetting your watch?

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user6drf4n7s30
Constellation

Re: Galaxy Watch Active Display Problem

I'm paired with a Samsung galaxy s9 and having this issue with my watch almost daily

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useratWZ5RyOJm
Asteroid

Re: Galaxy Watch Active Display Problem

I have the same problem &. I think I'm going to return the watch. It's driving me crazy. I have it paired with a Samsung Gaxy S10+. The only fix is a reboot. Very annoying. 

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