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ZombaFranck
Constellation

Galaxy Watch Active - Health on watch not registering Work out time

Just got my Galaxy watch Active and I have a problem with Samsung Health. 

 

If I register a workout (or auto-detect), the heart will still show 0 min of workout. The calories count go up and if I look at the log everythings is there. Back on my S9+ the work out time show up.

20 REPLIES 20
Samsung Moderator
Samsung Moderator

Re: Galaxy Watch Active - Health on watch not registering Work out time

Have you tried forgetting the pairing on both devices and then re-adding it?

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ZombaFranck
Constellation

Re: Galaxy Watch Active - Health on watch not registering Work out time

I Just tried to unpair and to reset the watch and it didn't work.Screen_20190315_150513.png

 

20190315_150735.jpg

 

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Samsung_43lwd7N
Astronaut

Re: Galaxy Watch Active - Health on watch not registering Work out time

I have not but I will now

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userbxPp2dbx3u
Constellation

Re: Galaxy Watch Active - Health on watch not registering Work out time

I have the same issue, activity minutes does not synch with S Health

 
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useryCHel8Owp4
Constellation

Re: Galaxy Watch Active - Health on watch not registering Work out time

I am having the same issue has anyone resolved the problem yet?

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userjlNOjPhetp
Constellation

Re: Galaxy Watch Active - Health on watch not registering Work out time

Having the same issue. Called Samsung and they were useless. Offered to send my watch in for repair. 

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mmjensen59
Constellation

Re: Galaxy Watch Active - Health on watch not registering Work out time

I just started having this issue. It was counting all workouts, but then just stopped doing it last week. I haven't been able to find any solutions.

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DezignStar
Constellation

Re: Galaxy Watch Active - Health on watch not registering Work out time

yep, I'm in the same boat, Stopped tracking rep counting the reps on arm curls, burpee tests, bench press etc. I reached out to support and they want me to send the watch in to fix it. I was going to Cali in 2 weeks and was looking forward to tracking my hikes and all day activity.. wish there was an easy fix....I've researched everywhere and NOTHING!

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AZ_pimpin
Constellation

Re: Galaxy Watch Active - Health on watch not registering Work out time

Having same issue. Did multiple resets on the first watch and was told it was defective and to trade it in. Just got my new one and have the same issue. Got nowhere with support. They offered to send it in for a repair, but it is brand new! What is to repair??!?!?

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