Original topic:

Galaxy Watch Active Screen Popped off and Hanging by its Cable

(Topic created: 11-10-2022 10:27 PM)
jltrippett
Constellation
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Galaxy Watch

I've had this watch for about two years, since switching from Fitbit to Galaxy Watch Active (SM-R500), and I've really loved it! A few weeks ago, I noticed the screen wasn't turning on and thought it might be low battery. I tried charging it overnight, but the next day the screen still wouldn't turn on. While examining the watch, I realized that the screen is now loose and can open like a flap. However, I could also feel the watch face buzz when touching the bezel or some of the buttons. I realized that it's actually not dead, just that the screen won't turn on, but otherwise I think that the computer parts of the watch are still functioning. 

I feel like it shouldn't be hard to repair the watch screen if it's just a loose connection, but when I called around to a few repair shops, the cost to get it fixed would be almost as much as I paid for it in the first place! Does anyone have any advice where I could take it to be fixed, or if I could order some parts to fix it myself?

Thanks all,

Jenn

2 Replies
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Galaxy Watch
Try bringing the galaxy watch to samsung and ask if they can fix it.
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Yamialex224
Neutron Star
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Galaxy Watch
It's 2 years old or more it's cheaper to buy a new one
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