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JBarbot
Constellation

Galaxy Watch Active screen won't turn on

I've had this watch since the end of July, so about 3 months. I've swam with it multiple times and never had any issues, until yesterday. I went to the pool with some friends and the watch on the whole time. After I got out, I noticed the screen won't turn on. I thought it was dead, but it would still vibrate when I would get a notification. My Galaxy Wearable app says that the watch has 74% battery even though it's been charging all night. Do you guys have any ideas of what happened or how I can fix it? Thanks!

3 REPLIES 3
Samsung Moderator
Samsung Moderator

Re: Galaxy Watch Active screen won't turn on

Thank you for reaching out. Give this link a try: http://www.samsung.com/us/support/troubleshooting/TSG01003135/

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JBarbot
Constellation

Re: Galaxy Watch Active screen won't turn on

I wish that would be the solution. No matter what I do, the screen just won't turn on. I even left the watch charging for about a week, restarted it countless times, and the screen still won't turn on. It will still connect to my phone and vibrate whenever there is a notification. 

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Samsung Moderator
Samsung Moderator

Re: Galaxy Watch Active screen won't turn on

@JBarbot I would recommend a service repair. Can I please have your full model number and serial number in a private message: http://bit.ly/2JH2rq2

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