I received my active 2 as a birthday present from my wife and now it's really sad see her sadly face when Samsung people told us that 1 year and 3 months after the use the logical board and the battery are broken, I can't believe that a product with SAMSUNG brand on it could has this kind of poor quality.
They told us that the reason is an over charging that caused the damage in the logical board, I only used the original base to charge the watch, only original products from SAMSUNG and a normal usage.
Other terrible problem here is that I living in Mexico but my wife bought the watch in USA, So, the customer service in Mexico told me that they could review the watch but the repair never has a warranty about the pieces or repair, the watch has a cost of $350 and the quote of spares and repair is about $200, It's incredible that only in 15 month my investment gone.
I really going to think twice about buy another Samsung product
Thank you for reaching out. I would be happy to look into this further for you. Can you please provide me with your full model number and serial number/IMEI in a private message: https://bit.ly/3fbRevo
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