cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
userW2P1mwDElm
Asteroid

Galaxy Watch: 'Always On' does not work at night

JUMP TO SOLUTION

Hi all,

 

I'm using Galaxy Watch for several days, the "Always on" display feature is enabled. But at every night the display is switching off, and I need to press a button at night or in the morning to see the time again.

 

Looks like, it switch off the screen, when the watch are not moving for some time, it looks like a bug.

1 SOLUTION

Accepted Solutions
userW2P1mwDElm
Asteroid

Re: Galaxy Watch: 'Always On' does not work at night

JUMP TO SOLUTION

I've got last firmware update yesterday 15 Sep. 

Looks like, the bug was fixed, problem solved now.

Reply
Loading...
57 REPLIES 57
Samsung Moderator
Samsung Moderator

Re: Galaxy Watch: 'Always On' does not work at night

JUMP TO SOLUTION

Is the software up to date? Have you tried a reset of the unit?

Reply
Loading...
userw3naSwr5CS
Constellation

Re: Galaxy Watch: 'Always On' does not work at night

JUMP TO SOLUTION

software up to date. and not doing a factory reset on a 2-day old watch. it was only released on friday.  do you have any first hand experience to lean on?

 

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Galaxy Watch: 'Always On' does not work at night

JUMP TO SOLUTION

@userw3naSwr5CS This is the first that I am hearing of this issue. 

Reply
Loading...
userw3naSwr5CS
Constellation

Re: Galaxy Watch: 'Always On' does not work at night

JUMP TO SOLUTION
Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Galaxy Watch: 'Always On' does not work at night

JUMP TO SOLUTION

@userw3naSwr5CS Have you tried forgetting the Bluetooth connection and re-adding it?

Reply
Loading...
userw3naSwr5CS
Constellation

Re: Galaxy Watch: 'Always On' does not work at night

JUMP TO SOLUTION

bluetooth thing made no difference

Reply
Loading...

Re: Galaxy Watch: 'Always On' does not work at night

JUMP TO SOLUTION

@userw3naSwr5CS Could you give these steps a try? 

  1. Power off the watch.
  2. From the phone, navigate to and touch Settings > App.
  3. Touch Galaxy Wearable.
  4. Touch Storage > CLEAR CACHE.
  5. Touch CLEAR DATA> DELETE.
  6. Then restart the watch and phone. 
Reply
Loading...
userw3naSwr5CS
Constellation

Re: Galaxy Watch: 'Always On' does not work at night

JUMP TO SOLUTION

no change.  did yo usee the video?

Reply
Loading...
userw3naSwr5CS
Constellation

Re: Galaxy Watch: 'Always On' does not work at night

JUMP TO SOLUTION

I've just noticed that actually the watch is always asleep unless i interact with it.  toucing the screen does not turn t on.  it has to be the bezel o a button.  turning my wrist does nothing.  so maybe it's not just thewatch always on

 

Reply
Loading...