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Galaxy Watch: 'Always On' does not work at night

(Topic created: 09-12-2018 12:37 PM)
userW2P1mwDElm
Asteroid
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Galaxy Watch

Hi all,

 

I'm using Galaxy Watch for several days, the "Always on" display feature is enabled. But at every night the display is switching off, and I need to press a button at night or in the morning to see the time again.

 

Looks like, it switch off the screen, when the watch are not moving for some time, it looks like a bug.

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beleebala
Asteroid
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Galaxy Watch
switching off the bezel wake up does not work. I found the following works for me:
1. Watch always on
2. Screen timeout: 5 mins
3. Show last app: within 1 hour
4. Wake-up gesture: off
with these settings, I get 5 mins non-dimmed screen showing the widget I want to see.
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userw3naSwr5CS
Constellation
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Galaxy Watch

https://photos.app.goo.gl/R9o1ZtL9xzGzBfih8

 

don't know the reason, whether it's night or sunday, but it's not working.

 

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userDssfIGlbUA
Astronaut
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Galaxy Watch

Please ensure that 'GOOD NIGHT ' Mode is off in Advanced settings. Turning on GOOD NIGHT  mode will prevent the watch from AOD.

 

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userw3naSwr5CS
Constellation
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Galaxy Watch
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userUyg4GLdC2U
Astronaut
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Galaxy Watch

Try changing the "sync phone settings" > turn of "sync Do not disturb".

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userW2P1mwDElm
Asteroid
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Galaxy Watch

>> Is the software up to date? Have you tried a reset of the unit?

 

Thanks for the answer. For me, software reset did not help. It happens only at night or in the morning. Looks like a software bug, but I don't understand what cause it - datetime, darkness or motion.

 

Also, the watch turn display off immediately when I put it from a hand, maybe its connected somehow. I also have "Do not disturb" enabled on the phone, but not on the watch, maybe its somehow connected. Phone is Samsung Galaxy S8.

 

Software is up to date, I checked for updates, it shows that the version is the latest.

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User89898989
Comet
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Galaxy Watch

Just to confirm, under the Display settings on the watch, what do you have the Screen Timeout set to? 

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userW2P1mwDElm
Asteroid
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Galaxy Watch

>> what do you have the Screen Timeout set to? 

 

My display settings:

- auto low brightness: on

- screen timeout: 15s

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User89898989
Comet
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Galaxy Watch

@userW2P1mwDElm Have you tried changing the screen timeout settings?

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userW2P1mwDElm
Asteroid
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Galaxy Watch

No, timeout works fine, after 15s display is switching to a low brightness.

Its hard to tell when it exactly switching off  because at night I am sleeping (and when I wake up, its off), but its definetely more then after 15s.

It never happens for me at the day time, so probably its somehow connected with ambient light brigtness or less motion (maybe watch algorithm decide that the watch is not on the hand?)

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