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userHhGA6z0n39
Constellation

Galaxy Watch Heart Rate Issue

About 2 weeks ago, my Galaxy watch quit reading my heart rate. I can go and click on "Measure"  and it will show the beats(same for stress), however once it completes it says "Couldn't measure heart rate. Try again".  My phone and watch are both up to date on updates, but I feel that one of the last updates might have caused this issue. I have even tried a reset several times. Please help! 

Model Number: SM-R810

Software Version: R810XXU1CSE1

 

 

3 REPLIES 3
Samsung_M1qp1s9
Astronaut

Yes I'm very I'll and disabled, thank you for understanding

Yes I'm very I'll and disabled, thank you for understanding

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Samsung_XaGnSMd
Astronaut

How expensive

How expensive

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userJrww2VKH2o
Constellation

So you have been a vampire for 2 weeks now... So jealous....

So you have been a vampire for 2 weeks now... So jealous.

Have you tried it on other parts of your body just for good measure? Sorry you're having trouble bud

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