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userlzzJIorqUg
Asteroid

Galaxy Watch Heart Rate Issue

my Galaxy watch quit reading my heart rate. I can go and click on "Measure"  and it will show the beats(same for stress), however once it completes it says "Couldn't measure heart rate. Try again".  My phone and watch are both up to date on updates, but I feel that one of the last updates might have caused this issue. I have even tried a reset several times. Please help!

Model :  SM-R810

UI : 1.0

Tizen : 4.0.0.4

Software: R810XU1CsG4

4 REPLIES 4
Honored Contributor

Re: Galaxy Watch Heart Rate Issue


@userlzzJIorqUg wrote:

my Galaxy watch quit reading my heart rate. I can go and click on "Measure"  and it will show the beats(same for stress), however once it completes it says "Couldn't measure heart rate. Try again".  My phone and watch are both up to date on updates, but I feel that one of the last updates might have caused this issue. I have even tried a reset several times. Please help!

Model :  SM-R810

UI : 1.0

Tizen : 4.0.0.4

Software: R810XU1CsG4


The sensor area is clean and band is sitting properly on your wrist?

When you reset the watch, did you restore from backup?


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userlzzJIorqUg
Asteroid

Re: Galaxy Watch Heart Rate Issue

Yes , its clean 

And about restoring  i tried  both  restoring  back up and not restoring 

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Honored Contributor

Re: Galaxy Watch Heart Rate Issue


@userlzzJIorqUg wrote:

Yes , its clean 

And about restoring  i tried  both  restoring  back up and not restoring 


It is possible that somehow the update had a bug which made sensor unusable.  How do you measure heart rate?  Do you have a widget or use an app on your watch?

Do you have 42mm non LTE version?  

I also have 42mm, but it is the LTE version and software is: R815USQU1BSE3


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userlzzJIorqUg
Asteroid

Re: Galaxy Watch Heart Rate Issue

Im using Samsung  health even sometimes  its not counting  the steps... 

About software  version: R810XXU1CSG4

I'm afraid  i have problem on the sensor... but when im measuring i can see graphic mentoring 

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