Original topic:

Galaxy Watch Number Sync Issue AT&T versions

(Topic created on: 1/28/21 5:13 PM)
usergXu5QNBkNp
Constellation
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Galaxy Watch

I have had the an issue with AT&T Number Sync being disabled/suspended if you try to use as a standalone device or not within bluetooth range.  I had a Galaxy Active 2 Watch, went through the highest level of tech support with AT&T, said that it was a faulty watch and they directed me to Samsung.  Samsung could not figure out what was going on so I sent the device into them..  A day later the device was returned and the issue was not resolved.  Received the run around from both companies and AT&T determined that it was a bad device and they cancelled my contract on that line... I was talked into ordering the Galaxy Watch 3, received it today and it is doing the EXACT same thing as the Active 2.  Samsung and AT&T needs to work together and fix this.  I am to the point of being done with buying Samsung products PERIODT.

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Jennfv3
Astronaut
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Galaxy Watch
I'm having the same issue! It worked for the first week or so and then stopped. So frustrating.
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