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Galaxy Watch Overheating and Battery Drain

(Topic created: 12-05-2019 03:16 PM)
userzxAfvJmnDh
Asteroid
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Galaxy Watch

In the last few days I'm facing a lot of problems with my watch. The watch is not charging properly, it's heating up while charging. The screen keeps on showing overheating signs and goes into some power-saving mode. And above all the battery drains in like 3 to 4 hrs. I have been using the watch for almost a year now and never had a problem before.

Kindly help me with a solution.
I'm using Note 10 plus.

 

Regards

66 Replies
John79x
Galaxy
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Galaxy Watch
 
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userOgDQrFJYEX
Constellation
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Galaxy Watch

It must be widespread...I'm having exact same issue.

usersZnyIPQugL
Astronaut
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Galaxy Watch

I too am having this exact problem. I went from getting 4-5 days from a charge initially to two days. Had the chip and battery replaced 2 months ago under warranty and after I got it back and still only two days. Ah well, just learn to live with it. Then the update a couple of weeks ago did what the original poster on this topic said. Latest update, still have a hot brsclet that dies after 6-8 hours.

 

Model SM-R800

S/N R5AK90CQ2FH

Tizen 4.0.0.4

Software version: R800XXU1CSG4

 

- Have reset watch

- Have uninstalled then reinstalled Wearable App

 

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userWYTcRRv9zD
Asteroid
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Galaxy Watch

Ever since last update, my watch is not over heating but battery draining very fast

I had no problems before this.  This has happened with some other update but got better, not 

this time.

 

KingTony702
Asteroid
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Galaxy Watch

You haven't stated what watch you are referencing or the type of note you are connecting to. What apps have you installed? I am running an s3 frontier without issues where was my wife uses the new 40mm watch also without issues.

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userefb082Rwvu
Asteroid
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Galaxy Watch

Galaxy Watch owner here experiencing the same problem. My watch is about a year old so I've had time to monitor battery usage- I know that before the update I'd put the watch on the charger every morning and it always had between 65-70% left. After the update the watch was dead after about 15 hours. 

I changed nothing- no settings were changed, no apps were added or deleted-- nothing was changed. This is important for all the people that want to suggest I change settings or make suggestions on certain settings to improve battery life. I don't want to change settings- the watch is set up how I want it and the battery life was great before the update. Now it's not. There could be a setting that is causing excess drainage but only because the update caused it to. 

After waiting for about 45 minutes I got someone on chat-support and she suggested trying all the things I'd already tried and that didn't have any effect. So I went thru all that. The next day I did what I didn't want to do but what support suggested: reset the watch after backing everything up. That improved performance a little but it's pathetic compared to what it was before the update. 

 

 

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userZSDiR3t3yk
Constellation
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Galaxy Watch

Have you gotten a workable solution yet? Because I'm having the exact same issue with my watch. I'm running a Note8, and Galaxy watch. The battery has been running down from 100% to 0 in less than 4 hours,  the battery keeps overheating while charging, and now I can hardly get it to charge past 30%. I used my watch everyday, I am going to be very upset if I wasted $400 on a piece of tech that worked for just barely over a year

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userefb082Rwvu
Asteroid
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Galaxy Watch

No help at all here. Makes you wonder why this forum exists. 

Thanks for nothing Samsung. You ruined my watch 😞

usergDWlOnR8xf
Asteroid
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Galaxy Watch

I have the same problem only worse. I started feeling a burning sensation on my wrist and I found out it was my watch so hot I couldn't touch it. It's a Galaxy watch, bought it like a year ago. So I shut it down and re charged it to full power then turn it on again, It started warming up quickly and the battery started draining like crazy fast.   So I freaked out and shut it down again. I haven't turn it on since. That was like about a week ago. I'm  so disappointed,  I used to love my watch

SamsungJoJo
Samsung Moderator
Samsung Moderator
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Galaxy Watch

I will be happy to look into this for you.

 

Can you send a private message providing the full model code and the serial number of the watch so I can further assist? http://bit.ly/2GGYul4

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