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Constellation

Galaxy Watch Overheating

I have an approxamately 1 year old galaxy watch.  Yesterday while driving the watch got so hot on the back that it burned me.  I powered down the watch.  I have charged it and updated it.  I turned it back on this morning and it got so hot that I could not touch it.

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Samsung Moderator
Samsung Moderator

Re: Galaxy Watch Overheating

Oh no! Please send a private message with the model code and the serial number or IMEI number of the watch so I may look into this further! http://bit.ly/2XERsky



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Re: Galaxy Watch Overheating

This is happening to others as well.  I had this issue yyesterday.  I  kept getting shocks to my arms.  I figured out it is the battery shocking me then the burning smell.  Samsung wants me to pay for repair.  This is crazy.  I thought I was the only one.  I see it's happening to many in the last few days.  Which tells me it's  a Samsung issue not a your watch is out of warrantly issue.  

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Samsung Moderator
Samsung Moderator

Re: Galaxy Watch Overheating

Thank you for reaching out. I'm sorry to hear about the symptoms you are experiencing. I would be happy to assist you further. Can I please have your full model number and serial number/IMEI in a private message: http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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