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Constellation

Re: Galaxy Watch Sensor Cover Fell Off

Add another issue to the list. I took my Galaxy Watch off last night and noticed the sensor cover was off and stuck to my arm. I've never taken the watch in water (no swimming, no showers, etc). Highly disappointed as this seems to be a known issue by now. It's unacceptable, especially with the price of these watches. I've owned the Gear S2, Gear S3 and was excited of the improvements that would come when I bought the Galaxy Watch. Obviously quality control has gone down.

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Samsung Moderator
Samsung Moderator

Re: Galaxy Watch Sensor Cover Fell Off

@userYoncrFmxim Please send a private message with the full model code and the serial number. Is the watch Bluetooth only or LTE? http://bit.ly/2XERsky



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Cosmic Ray

Re: Galaxy Watch Sensor Cover Fell Off


@userYoncrFmxim wrote:

Add another issue to the list. I took my Galaxy Watch off last night and noticed the sensor cover was off and stuck to my arm. I've never taken the watch in water (no swimming, no showers, etc). Highly disappointed as this seems to be a known issue by now. It's unacceptable, especially with the price of these watches. I've owned the Gear S2, Gear S3 and was excited of the improvements that would come when I bought the Galaxy Watch. Obviously quality control has gone down.


I still can't believe all the problems everyone is having nad Samsung is giving everyone the same run around. I gave my husband my Gear S3 it was so big and was so happy when I got the Galaxy watch for my birthday last April. Now I am going to have to research other smart watches cause I doubt they will help me if noone else is getting help. They are telling the same people water damage. It stinks cause I have the S10 Plus and wanted Samsung cause I knew it would work well with phone. Now I have to have a backup plan and look into other brands.

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Constellation

Re: Galaxy Watch Sensor Cover Fell Off

I'm not sure what y'all are going through because I've had my watch almost a yr , & I take showers with mine, workout with it, & swimming, not once has my sensor fell off. I have 40mm Galaxy watch, & my wife has the active , both Bluetooth & lte. We are very happy with ours, but I apologise for y'all inconvenience or bad luck.

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Re: Galaxy Watch Sensor Cover Fell Off

1-800-Law-yer .... sorry, can't think of anything else ... class action?

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Asteroid

Re: Galaxy Watch Sensor Cover Fell Off

<edit> This is my fourth watch and all have done the same thing. I am tired of dealing with it. I like the watch otherwise.

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Constellation

Re: Galaxy Watch Sensor Cover Fell Off

I bought my Galaxy Watch at release date in Hungary(~16 months old). I used it at swimming at last summer without any issues but now my sensor cover felt off during my spinning training. It doesn't contacted with water for over 6 months. I don't trust the guarantee service in my country. Anybody has any useable idea?

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Constellation

Re: Galaxy Watch Sensor Cover Fell Off

I've had my Galaxy Watch since March of last year and woke up today with the sensor sliding off when I removed the device from the OEM charger. Like a lot of the people posting here I've never used my watch for any water sports, showers, etc as I've always err on the side caution with tech and 'waterproof/resistance'. I'm disappointed by the feedback I'm seeing here and I hope that given the prevalance of this issue Samsung has started to take a different stance on this manufactuering defect.

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Samsung Moderator
Samsung Moderator

Re: Galaxy Watch Sensor Cover Fell Off

@userKFwD0iL3B9 I would be happy to look into this for you further. Can I please have your full model number, serial number/ IMEI, and pictures of the symptom you are experiencing in a private message: http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: Galaxy Watch Sensor Cover Fell Off

I was responded to quickly but I'm being told that my model is not the US version, despite it being sold officially from Samsung via Amazon where it explicitly says its the US Version with US warranty.

 

Screenshot_20200203-154455_Amazon Shopping.jpg

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