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userKFwD0iL3B9
Constellation

Re: Galaxy Watch Sensor Cover Fell Off

I was responded to quickly but I'm being told that my model is not the US version, despite it being sold officially from Samsung via Amazon where it explicitly says its the US Version with US warranty.

 

Screenshot_20200203-154455_Amazon Shopping.jpg

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userdx1oLreUSU
Constellation

Re: Galaxy Watch Sensor Cover Fell Off

I just took my Galaxy watch off and found the sensor cover hanging off of my wrist by a piece of sticky glue. I tried to push it back in place on the back of my watch but whatever glue there was is not sticking. I'm sure my waterproofing is gone. I loved this watch, best I've owned. Is there any solution?

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userSPnqff7Qud
Constellation

Re: Galaxy Watch Sensor Cover Fell Off

I have 2 Galaxy Watches 46mm. Mine has been through heaven and back, being subjected to dirt, dust, grease and water every single day and the sensor cover never fell off. 

My mom's watch though has been handeled carefully, never in water and has already been repaired once through warranty, and now it fell of again! Called Samsung and was informed that the watch is out of warranty and I have to pay $70.31 in advance before sending in the watch! I mentioned that this same watch already been repaired for the same issue and the fee shoud be waived due to bad repair. The rep told me their system does not allow for that and I'd still have to pay.

This is ridiculous! Samsung support your own product. If you don't have the guts to acknowledge the massive problem with your product, repair it free of charge! 

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userSNcFb0G6c3
Constellation

Re: Galaxy Watch Sensor Cover Fell Off

This happened to me also.  I sent it in for servicing and tried to say it wasn't covered because of water damage but I didn't go in water... even though it is supposed to be water resistant Smiley Sad  Anyway they "fixed" it but it now keeps slipping off again but is out of warranty.  I'm very disappointed.  I saw someone glued it on with super glue?  What i the solution?  

Also I should mention that it started burning my wrist and getting very hot.  

My watch is also no longer holding a charge for even 24 hours Smiley Sad 

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Highlighted
Samsung Moderator
Samsung Moderator

Re: Galaxy Watch Sensor Cover Fell Off

Hi there!

 

I will be happy to assist with your concerns.

 

Can you send a private message providing the full model code and the serial number of the watch? http://bit.ly/2GGYul4

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