cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Constellation

Re: Galaxy Watch Sensor Cover Fell Off

I bought my Galaxy Watch at release date in Hungary(~16 months old). I used it at swimming at last summer without any issues but now my sensor cover felt off during my spinning training. It doesn't contacted with water for over 6 months. I don't trust the guarantee service in my country. Anybody has any useable idea?

Reply
Loading...
Highlighted
Constellation

Re: Galaxy Watch Sensor Cover Fell Off

I've had my Galaxy Watch since March of last year and woke up today with the sensor sliding off when I removed the device from the OEM charger. Like a lot of the people posting here I've never used my watch for any water sports, showers, etc as I've always err on the side caution with tech and 'waterproof/resistance'. I'm disappointed by the feedback I'm seeing here and I hope that given the prevalance of this issue Samsung has started to take a different stance on this manufactuering defect.

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: Galaxy Watch Sensor Cover Fell Off

@userKFwD0iL3B9 I would be happy to look into this for you further. Can I please have your full model number, serial number/ IMEI, and pictures of the symptom you are experiencing in a private message: http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
Highlighted
Constellation

Re: Galaxy Watch Sensor Cover Fell Off

I was responded to quickly but I'm being told that my model is not the US version, despite it being sold officially from Samsung via Amazon where it explicitly says its the US Version with US warranty.

 

Screenshot_20200203-154455_Amazon Shopping.jpg

Reply
Loading...
Highlighted
Constellation

Re: Galaxy Watch Sensor Cover Fell Off

I just took my Galaxy watch off and found the sensor cover hanging off of my wrist by a piece of sticky glue. I tried to push it back in place on the back of my watch but whatever glue there was is not sticking. I'm sure my waterproofing is gone. I loved this watch, best I've owned. Is there any solution?

Reply
Loading...
Highlighted
Constellation

Re: Galaxy Watch Sensor Cover Fell Off

I have 2 Galaxy Watches 46mm. Mine has been through heaven and back, being subjected to dirt, dust, grease and water every single day and the sensor cover never fell off. 

My mom's watch though has been handeled carefully, never in water and has already been repaired once through warranty, and now it fell of again! Called Samsung and was informed that the watch is out of warranty and I have to pay $70.31 in advance before sending in the watch! I mentioned that this same watch already been repaired for the same issue and the fee shoud be waived due to bad repair. The rep told me their system does not allow for that and I'd still have to pay.

This is ridiculous! Samsung support your own product. If you don't have the guts to acknowledge the massive problem with your product, repair it free of charge! 

Reply
Loading...
Highlighted
Constellation

Re: Galaxy Watch Sensor Cover Fell Off

This happened to me also.  I sent it in for servicing and tried to say it wasn't covered because of water damage but I didn't go in water... even though it is supposed to be water resistant Smiley Sad  Anyway they "fixed" it but it now keeps slipping off again but is out of warranty.  I'm very disappointed.  I saw someone glued it on with super glue?  What i the solution?  

Also I should mention that it started burning my wrist and getting very hot.  

My watch is also no longer holding a charge for even 24 hours Smiley Sad 

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: Galaxy Watch Sensor Cover Fell Off

Hi there!

 

I will be happy to assist with your concerns.

 

Can you send a private message providing the full model code and the serial number of the watch? http://bit.ly/2GGYul4

Reply
Loading...
Highlighted
Asteroid

Re: Galaxy Watch Sensor Cover Fell Off

I bought mine from Verizon. They have replaced it 3 times now and the same thing has happened to all three. Does the glue trick work? How is this possible? A billion dollar company and they can't keep their products from falling apart? 

Reply
Loading...
Highlighted
Constellation

Re: Galaxy Watch Sensor Cover Fell Off

Same thing happened to me. I got the watch active 2 from Amazon. I returned the first one because the sensor cover fell off and i got a new one. Two days ago, same thing happened to the new one and am not sure if i can return it again. The last time it was terrible going without a watch for days till the new one came. If this is the 3rd time its happening with you, then there is no need returning it because its just going to happen again.

 

And to think i switched from fitbit because of this watch? I am disappointed. I gave my fitbits away thinking samsung was the best option.

Reply
Loading...