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Galaxy Watch Sensor Cover Fell Off

(Topic created: 11-20-2020 04:53 PM)
userWBHd5eMSjS
Constellation
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Galaxy Watch

I got a Galaxy Watch 7 months ago and have loved it immensely. However, last week the cover for the heart rate sensor on the back fell off. I could see that adhesive that had held it on was there, but was squishy on no longer able to hold it on.

 

I sent it in to be serviced and was informed that it was no longer under warranty because of the condition it was in, the reason being that it was water damaged. The watch has never been under water and was still functioning when I sent it in. I argued that even if it was water damaged, the only reason it was was because the cover for the sensor had fallen off, which in itself would be a warranty issue. They did not budge and insisted that I pay for the repairs ($430)

 

Can anyone think of any advice on other options to proceed, or am I simply out of luck?

236 Replies
RicD
Cosmic Ray
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Galaxy Watch

No, I do not think you are anxiously waiting. Anxious comes from the Latin word Angere, meaning to choke and strangle. Anxious implies fear, dread, trepidation, and the like, all negative feelings. Eager implies a positive something one is looking forward too, thus my guess you are eagerly waiting.

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JohnRichard
Cosmic Ray
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Galaxy Watch
Actually, read the many disappointed posts, I think "anxiously"... as in filled with anxiety... is the appropriate word 🙂
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usernO3pj6OUuo
Constellation
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Galaxy Watch

The back sensr glass cover came off of my watch.  I took the watch off and found this sticky residue on my wrist and the glass plate had come off the back of the watch.  I restuck it on the watch and it stayed on for about a month, but the other day when I took off my watch the glass was gone.  It worked until the battery died, because now it won't charge when I connect it to the charger.  

SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Can I please have your full model number and serial number in a private message?


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Atrebido
Asteroid
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Galaxy Watch

Ive sent back everthing I was asked to send from date bought to serial number address etc etc and no reply back can someone just give me a straight answer will you fix per warrantee or not 

userwl2Rgpd4w5
Asteroid
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Galaxy Watch

Same thing happened to me. I had to send it in for warranty repair.  If they tell you it isn't covered because of water damage, call because these are supposed to be water proof. They have the swimming laps tracking built in so you better be able to get them wet.  

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userLhxouK3g7C
Constellation
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Galaxy Watch

The sensor cover came off of my Gear 2 twice and recently came off with my 5 month old Galaxy Watch. I really thought that with the innovations between the G2 and GW that this wouldn't STILL be an issue. 

 

When I called Samsung Customer Service, the employee initially told me to, "just stick it back on" which I found funny since had that worked, I wouldn't have been calling for repairs. Then, she asked if the watch had any damage to which I replied, "No, and I'd like ro keep it that way by getting the sensor cover put back on correctly." 

 

One feature I thought was great about this phone was the water resistance advertised, but now I'm afraid of even wearing it in the rain or while working out. 😥

B-Kole76
Constellation
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Galaxy Watch

I am dealing with this same issue.  They wanted $268 for a motherboard replacement and the issue is a defective tab on the watch.  They said that the warranty was voided because of damage (tab was off the sensor).  

 

If there are any resolutions, please pass them on.  

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Watch

@B-Kole76 Can I please have your ticket number?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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B-Kole76
Constellation
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Galaxy Watch

I have had this put back on and the watch was returned to me.  Within a matter of 4 months, the same issue is occuring.  Is there anything that can be done?  Is a replacement an option? 

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