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userWBHd5eMSjS
Constellation

Galaxy Watch Sensor Cover Fell Off

I got a Galaxy Watch 7 months ago and have loved it immensely. However, last week the cover for the heart rate sensor on the back fell off. I could see that adhesive that had held it on was there, but was squishy on no longer able to hold it on.

 

I sent it in to be serviced and was informed that it was no longer under warranty because of the condition it was in, the reason being that it was water damaged. The watch has never been under water and was still functioning when I sent it in. I argued that even if it was water damaged, the only reason it was was because the cover for the sensor had fallen off, which in itself would be a warranty issue. They did not budge and insisted that I pay for the repairs ($430)

 

Can anyone think of any advice on other options to proceed, or am I simply out of luck?

84 REPLIES 84
Atrebido
Asteroid

Re: Galaxy Watch Sensor Cover Fell Off

Also happened to me 

They repaired it for free the first time its been 3 months and has happened again ...

Ive been a loyal customer and have owned every watch they have ever made plus numerus phones hard drives etc etc ...

Very dissapointed ....

 

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Samsung_wfKatPr
Astronaut

Time to look for another phone product! I have learned th...

Time to look for another phone product! I have learned the hard way warranties aren't worth paper,time or money spent on them!!! I have yet for a guaranteed product whether it was car,phone,walk in tubs,that stood by the promise they gave you!! My advice get the Cheapist up front and replace when broken!!! Really sad.

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userwl2Rgpd4w5
Asteroid

Re: Time to look for another phone product! I have learned th...

I always tell people to get the Best Buy warranty. They will swap it out immediately in most cases. I got this as a gift so I didn't have the warranty and had to send it to Samsung. Total disappointment.

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Atrebido
Asteroid

Re: Galaxy Watch Sensor Cover Fell Off

So it happened not only once but twice and samsung has basically asked me twice for the same info but has not reached out to me anymore its a shame because it really is a nice watch I actoally just put 3 tiny dots of krazy glue on it and its just like new again ashame they probably loss me as a consumer for such a easy fix

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userC2wadgKgcd
Constellation

Re: Galaxy Watch Sensor Cover Fell Off

Did you clean off the goop before adding the krazy glue?

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Samsung Moderator
Samsung Moderator

Re: Galaxy Watch Sensor Cover Fell Off

@userzJkM2DiwP0 I would be happy to assist you. Can I please have your full model number and serial number in a private message: http://bit.ly/2JH2rq2


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userFFF9cyvsSA
Constellation

Re: Galaxy Watch Sensor Cover Fell Off

My back cover fell off and lost it.. 😕 Why does it not stay put?

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userWUJBjtgTCy
Constellation

Re: Galaxy Watch Sensor Cover Fell Off

Mine also just fell off. I smell a lawsuit. This is obviously a fault in design and to say it's water damage for a product that clearly claims to be "water proof" is not right. 

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Samsung Moderator
Samsung Moderator

Re: Galaxy Watch Sensor Cover Fell Off

Please send a private message with the model code and serial number. If the watch is LTE, please also include the IMEI number. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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