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Constellation

Galaxy Watch Sensor Cover Fell Off

I got a Galaxy Watch 7 months ago and have loved it immensely. However, last week the cover for the heart rate sensor on the back fell off. I could see that adhesive that had held it on was there, but was squishy on no longer able to hold it on.

 

I sent it in to be serviced and was informed that it was no longer under warranty because of the condition it was in, the reason being that it was water damaged. The watch has never been under water and was still functioning when I sent it in. I argued that even if it was water damaged, the only reason it was was because the cover for the sensor had fallen off, which in itself would be a warranty issue. They did not budge and insisted that I pay for the repairs ($430)

 

Can anyone think of any advice on other options to proceed, or am I simply out of luck?

165 REPLIES 165
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Asteroid

Re: Galaxy Watch Sensor Cover Fell Off

Also happened to me 

They repaired it for free the first time its been 3 months and has happened again ...

Ive been a loyal customer and have owned every watch they have ever made plus numerus phones hard drives etc etc ...

Very dissapointed ....

 

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Astronaut

Time to look for another phone product! I have learned th...

Time to look for another phone product! I have learned the hard way warranties aren't worth paper,time or money spent on them!!! I have yet for a guaranteed product whether it was car,phone,walk in tubs,that stood by the promise they gave you!! My advice get the Cheapist up front and replace when broken!!! Really sad.

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Asteroid

Re: Time to look for another phone product! I have learned th...

I always tell people to get the Best Buy warranty. They will swap it out immediately in most cases. I got this as a gift so I didn't have the warranty and had to send it to Samsung. Total disappointment.

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Constellation

Re: Time to look for another phone product! I have learned th...

This also happened to me. How do I report? I got mine through Verizon should I go through them? I don't want to have to pay a deductible when this is obviously a known issue.

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Asteroid

Re: Galaxy Watch Sensor Cover Fell Off

So it happened not only once but twice and samsung has basically asked me twice for the same info but has not reached out to me anymore its a shame because it really is a nice watch I actoally just put 3 tiny dots of krazy glue on it and its just like new again ashame they probably loss me as a consumer for such a easy fix

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Constellation

Re: Galaxy Watch Sensor Cover Fell Off

Did you clean off the goop before adding the krazy glue?

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Samsung Moderator
Samsung Moderator

Re: Galaxy Watch Sensor Cover Fell Off

@userzJkM2DiwP0 I would be happy to assist you. Can I please have your full model number and serial number in a private message: http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Constellation

Re: Galaxy Watch Sensor Cover Fell Off

My back cover fell off and lost it.. 😕 Why does it not stay put?

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Astronaut

Re: Galaxy Watch Sensor Cover Fell Off

Same happened to the round sensor back on my Galaxy Watch.  I contacted the supplier within the warranty period & they told me that it was my fault & I would have to pay for repairs (which with postage would have cost almost the same as a new watch).  It was certainly NOT MY FAULT the back fell off.  It happened when we were away on holiday out walking & I didn't realise it had gone until we arrived back to our accommodation.  There was some slimy sticky stuff on the sensors, so I tried putting some clear sticky tape on the back.  I figured this would cover the holes in the back & stop sweat and dirt getting inside.  I wish SAMSUNG would repair or replace the watch, it's definately a manufacturing defect.

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