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userWBHd5eMSjS
Constellation

Galaxy Watch Sensor Cover Fell Off

I got a Galaxy Watch 7 months ago and have loved it immensely. However, last week the cover for the heart rate sensor on the back fell off. I could see that adhesive that had held it on was there, but was squishy on no longer able to hold it on.

 

I sent it in to be serviced and was informed that it was no longer under warranty because of the condition it was in, the reason being that it was water damaged. The watch has never been under water and was still functioning when I sent it in. I argued that even if it was water damaged, the only reason it was was because the cover for the sensor had fallen off, which in itself would be a warranty issue. They did not budge and insisted that I pay for the repairs ($430)

 

Can anyone think of any advice on other options to proceed, or am I simply out of luck?

42 REPLIES 42
Atrebido
Asteroid

Re: Galaxy Watch Sensor Cover Fell Off

Also happened to me 

They repaired it for free the first time its been 3 months and has happened again ...

Ive been a loyal customer and have owned every watch they have ever made plus numerus phones hard drives etc etc ...

Very dissapointed ....

 

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Samsung_wfKatPr
Astronaut

Time to look for another phone product! I have learned th...

Time to look for another phone product! I have learned the hard way warranties aren't worth paper,time or money spent on them!!! I have yet for a guaranteed product whether it was car,phone,walk in tubs,that stood by the promise they gave you!! My advice get the Cheapist up front and replace when broken!!! Really sad.

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userwl2Rgpd4w5
Asteroid

Re: Time to look for another phone product! I have learned th...

I always tell people to get the Best Buy warranty. They will swap it out immediately in most cases. I got this as a gift so I didn't have the warranty and had to send it to Samsung. Total disappointment.

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Atrebido
Asteroid

Re: Galaxy Watch Sensor Cover Fell Off

So it happened not only once but twice and samsung has basically asked me twice for the same info but has not reached out to me anymore its a shame because it really is a nice watch I actoally just put 3 tiny dots of krazy glue on it and its just like new again ashame they probably loss me as a consumer for such a easy fix

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userC2wadgKgcd
Constellation

Re: Galaxy Watch Sensor Cover Fell Off

Did you clean off the goop before adding the krazy glue?

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Samsung Moderator
Samsung Moderator

Re: Galaxy Watch Sensor Cover Fell Off

@userzJkM2DiwP0 I would be happy to assist you. Can I please have your full model number and serial number in a private message: http://bit.ly/2JH2rq2

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Atrebido
Asteroid

Re: Galaxy Watch Sensor Cover Fell Off

Yes but fell of again everything works but lost cover ....


@userC2wadgKgcd wrote:

Did you clean off the goop before adding the krazy glue?


 

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Atrebido
Asteroid

Re: Galaxy Watch Sensor Cover Fell Off

Yes I did and I only place 3 tiny dots unfortunately it lasted about a month and a 1/2 and when I took off my wife's I realize I lost the sensor  Cover this time so I'm not able to do it again and I did wipe off the goo ... It's a shame that we have to go through this I have now went back to my Galaxy S3 classic which I suggest to anyone who has the sensor cover issue unfortunately it's not solely so you need to use  Thru  Bluetooth

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useru0A6x7lR97
Constellation

Re: Galaxy Watch Sensor Cover Fell Off

Same thing has happened to me, and been told be EE it's nothing to do when them and I'll have to go through the Samsung Avenue. Having read everything here in not optimistic it'll get fixed.

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