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Constellation

Sensor cover fell off

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I just took my watch of my wrist and the sensor on the back of my watch completely feel off. I've only had it since March of this year! I had the Samsung gear S2 for almost 3 years and never once had an issue. It's sensor was completely enclosed and I sorta thought the newer version would be built even better. What does Samsung do to fix this? The range of my Galaxy watch is also horrible compared to my old gear S2. 

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Samsung Moderator
Samsung Moderator

Re: Sensor cover fell off

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Can you send me a private message using this link here? Provide the following information.

  • Model number
  • Serial number
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Constellation

Re: Sensor cover fell off

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Mine also keeps falling off. I have had it since Christmas 2018 . I have never gotten it wet eithe . It looks brand new still. I'm so disappointed as I really love the watch. How can this be fixed? I don't want to send it in for repair because obviously these watches are defective and I'm not paying a small fortune to have samsung fix it.

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Constellation

Re: Sensor cover fell off

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My sensor cover fell off yesterday. What should I do?15737345668802784621567367577379.jpg

 

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Asteroid

Re: Sensor cover fell off

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This is the crappiest item I have ever had the displeasure of owning.  The Samsung won't fix it initially.  They will claim it's water damage and not thier spotty workmanship.  Hundreds of similar issues have been posted online.  It's actually pretty sad.  I own the watch, the buds and have a Note 10.  Might be time to become and Apple guy. 


@usercwMJPzIEm8 wrote:

My sensor cover fell off yesterday. What should I do?15737345668802784621567367577379.jpg

 



@usercwMJPzIEm8 wrote:

My sensor cover fell off yesterday. What should I do?15737345668802784621567367577379.jpg

 


 

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Constellation

Re: Sensor cover fell off

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I had the same issue happen to me 2 weeks after the warranty expired.  It was evident it started to come unglued way before  

 

I requested warranty but it was denied. I checked the different boards and found hundreds of people with same issue. 

 

Very dissapointed and will never buy another watch from Samsung. Apple does a better job. 

 

Watch was nice and worked well except for poor battery life. 

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Constellation

Re: Sensor cover fell off

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I haven't even had mine 10 weeks and the cover  fell off!!!! What the heck? Paid good money for what appears to be poor quality and a company that is not standing behind their product.

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Samsung Moderator
Samsung Moderator

Re: Sensor cover fell off

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Hey, thanks for reaching out! Could you provide me with the full model code and serial number via private message?

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Constellation

Re: Sensor cover fell off

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Mine also fell off and can't even find the cover.  I would require a replacement. Kindly assist

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Constellation

Re: Sensor cover fell off

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It is quite obvious Samsung is choosing to NOT acknowledge the back sensor is defective.  If they had any concern about quality customer service, there would be glowing reports instead of the answers everyone seems to be getting.  I'm also one of those that sensor no longer adheres.  I'm not going to send it in to be repaired as it looks like they want to place the blame on the owner and then charge a ridiculous price for the repair.  There can't be that many people abusing these watches.  I plan to write a complaint on everything I can.  I also will not purchase another samsung item (which currently use quite a few of).  Based on the horrible responses to the watch sensor, I am afraid if any of my other products have a defect, I would never be able to get Samsung to acknowledge it and then repair it.

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